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- Tasks: Assist in order processing, warehouse operations, and customer support for a dynamic e-commerce platform.
- Company: Skin Cupid is a leading e-commerce site focused on Asian skincare products for a global audience.
- Benefits: Enjoy a fast-paced environment with opportunities for growth and a focus on beauty and wellness.
- Why this job: Join a vibrant team that celebrates skincare and offers diverse experiences every day.
- Qualifications: Looking for organised individuals with strong problem-solving skills and a passion for customer service.
- Other info: Experience in e-commerce or logistics is preferred; must be eligible to work in the UK.
The predicted salary is between 24000 - 36000 £ per year.
About Skin Cupid
Skin Cupid is a leading e-commerce platform dedicated to bringing the best of Asian skincare to a global community. Our platform is a curated haven for skincare enthusiasts, offering a diverse range of high-quality products from the most reputable and innovative Asian beauty brands. We pride ourselves on our deep understanding and appreciation of the unique skincare philosophies and advanced formulations that Asian beauty products offer. We believe in empowering our customers with knowledge and choices, making it easy and enjoyable to find products that suit their individual skin needs and preferences. Joining our team means being part of a dynamic, fast-growing environment that celebrates beauty, wellness, and the endless pursuit of skin perfection.
About the Role
We are looking for a proactive and detail-oriented Operations Associate to join our team. This role bridges the gap between Operations and Customer Support, assisting in order processing, warehouse operations, B2B fulfillment, and customer service. During peak periods, you will also support picking, packing, and dispatching orders to ensure both B2C and B2B shipments are fulfilled efficiently. If you enjoy a fast-paced, hands-on environment where no two days are the same, and you want to grow within a rapidly expanding e-commerce business, we’d love to hear from you!
Key Responsibilities
- Operations & Warehouse Support
- Assist in B2C and B2B order processing and fulfillment.
- Ensure that B2B wholesale orders are booked, processed, packed, and labeled correctly for retail partners and distributors.
- Oversee the management of freight for all shipments—coordinating with couriers and freight forwarders to ensure deliveries are scheduled, tracked, and received smoothly by the warehouse team.
- Work closely with the warehouse team to prepare for incoming shipments, ensuring all necessary documentation is in place.
- Review and troubleshoot failed shipment labels, coordinating resolutions with couriers.
- Manage and track customer returns, ensuring they are logged and processed efficiently.
- Support the warehouse team by picking, packing, and dispatching orders during peak periods.
- Oversee B2B order management, ensuring all orders are dispatched on time and meet retailer compliance requirements.
- Prepare and print carton labels, packing lists, and commercial invoices for bulk shipments.
- Work closely with the Warehouse Operations Manager to ensure all B2B orders are aligned with stock levels and warehouse capabilities.
- Monitor and assist with stock allocations to fulfill large-scale orders.
- Respond to customer inquiries via email, live chat, and social media regarding order status, product queries, and returns.
- Handle refund requests, missing item claims, and delivery issues efficiently and professionally.
- Maintain and update customer support macros to ensure a quick and streamlined response process.
- Work closely with the operations team to provide customers with real-time shipping updates.
What We’re Looking For
- A highly organised and detail-oriented individual with strong problem-solving skills.
- Experience or a strong interest in B2B operations, logistics, or wholesale fulfillment.
- A customer-first mindset, ensuring an exceptional experience for both B2C and B2B clients.
- Strong communication skills (both written and verbal) for interacting with customers, warehouse teams, and courier partners.
- Ability to multi-task and prioritise effectively in a fast-paced environment.
- A team player who thrives in both administrative and hands-on operational roles.
- Tech-savvy – able to navigate e-commerce platforms, WMS systems, and shipping tools.
- Passion or interest in Asian skincare is a bonus!
Preferred Experience
- 1-2 years experience in e-commerce, operations, or customer service.
- Familiarity with warehouse management systems (WMS), or third-party logistics platforms.
- Experience handling returns, refunds, stock management, and logistics coordination.
- Understanding of B2B order processing, including carton labeling, compliance, and large-scale fulfillment.
All candidates must be eligible to work in the United Kingdom.
How to Apply: Submit your resume and a cover letter outlining your experience and suitability for the role.
Application question(s): Why do you want to join Skin Cupid? Are you available to work Saturday or Sunday? Are you proficient with Shopify and the apps?
Operations Associate employer: Skin Cupid
Contact Detail:
Skin Cupid Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Associate
✨Tip Number 1
Familiarise yourself with the e-commerce landscape, especially focusing on Asian skincare products. Understanding the unique selling points of these products can help you stand out during discussions.
✨Tip Number 2
Brush up on your logistics and order processing knowledge. Being able to discuss specific processes or tools you've used in previous roles will demonstrate your readiness for the Operations Associate position.
✨Tip Number 3
Prepare to showcase your problem-solving skills. Think of examples from past experiences where you successfully resolved issues related to customer service or logistics, as this will be crucial for the role.
✨Tip Number 4
Engage with Skin Cupid's online presence. Follow them on social media and participate in discussions about their products. This shows your genuine interest in the brand and its mission.
We think you need these skills to ace Operations Associate
Some tips for your application 🫡
Tailor Your Cover Letter: Make sure to customise your cover letter for the Operations Associate position at Skin Cupid. Highlight your relevant experience in e-commerce, operations, or customer service, and explain how your skills align with their needs.
Showcase Problem-Solving Skills: In your application, emphasise your strong problem-solving abilities. Provide specific examples of how you've successfully handled challenges in previous roles, especially in logistics or customer support.
Demonstrate Customer Focus: Skin Cupid values a customer-first mindset. Include examples in your CV or cover letter that illustrate your commitment to providing exceptional service to both B2C and B2B clients.
Answer Application Questions Thoughtfully: Take time to thoughtfully answer the application questions. Explain why you want to join Skin Cupid and how your availability aligns with their needs. This is your chance to show your enthusiasm for the role and the company.
How to prepare for a job interview at Skin Cupid
✨Show Your Organisational Skills
As an Operations Associate, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously. This will demonstrate your ability to thrive in a fast-paced environment.
✨Understand the E-commerce Landscape
Familiarise yourself with the e-commerce industry, particularly in relation to Asian skincare. Research Skin Cupid and its offerings, so you can speak knowledgeably about their products and how they stand out in the market during your interview.
✨Highlight Your Customer Service Experience
Since the role involves customer support, be ready to discuss your previous experiences in customer service. Share specific instances where you resolved issues or improved customer satisfaction, showcasing your customer-first mindset.
✨Prepare for Technical Questions
Given the tech-savvy nature of the role, brush up on your knowledge of warehouse management systems and e-commerce platforms like Shopify. Be prepared to discuss any relevant experience you have with these tools, as it will show your readiness for the position.
