At a Glance
- Tasks: Support customers by managing skin check kits and providing technical assistance.
- Company: Join an award-winning health tech company on a mission to combat skin cancer.
- Benefits: Competitive salary, share options, private healthcare, and generous annual leave.
- Other info: Diverse and inclusive workplace with excellent growth opportunities.
- Why this job: Make a real impact in healthcare while gaining valuable experience in a dynamic team.
- Qualifications: Customer service skills and a willingness to learn; no specific background required.
The predicted salary is between 30000 - 40000 £ per year.
Want to join a team of passionate people who want to build a future where no one dies from skin cancer?
About us: Skin Analytics is an award-winning health tech company that deploys world-leading skin cancer pathways using AI as a medical device, DERM. Following our recent £15M series B funding, regulatory milestones hit, and doubling from 50 to 100 headcount in 2025, we're ready to scale further internationally, making history for AI in healthcare and the future of dermatology.
We're proud to epitomise AI for good - with a Class III CE mark, DERM is the only AI as a medical device approved to make clinical decisions autonomously in the cancer space, as well as being the first company to receive a NICE recommendation for use across the NHS. DERM is deployed at more than 28 NHS organisations where we enable patients to gain significantly quicker access to skin cancer diagnosis. We also collaborate with some of the largest health insurers to reach patients in their own homes.
We are seeking a Junior Support Agent to join our team and provide essential operational support to our customers. In this role, you will be responsible for ensuring the efficient management of sending and receiving kits to and from patients, as well as providing administrative support to the client operations team. This entry-level position in our Client Operations Team offers valuable hands-on experience and growth opportunities within our organization. The role reports to our Client Operations Lead and is based in our office in Farringdon, London (9am - 6pm).
Your main responsibilities will include:
- Managing the daily process of receiving skin check kits from patients, cleaning them, and sending out new kits to patients.
- Providing support to customers and team members, addressing hardware queries, offering technical assistance, and handling complaints within our quality management policies.
- Taking ownership of managing the overdue hardware process, new client hardware builds, and conducting inventory stock counts.
- Collaborating with other members of the Client Operations Team to ensure seamless operations.
Requirements:
- Some experience of working in a fast-paced environment with the ability to react positively to changing priorities. Speed is key.
- Attention to detail. These products affect patients' experience directly.
- Excellent customer service skills to provide support and assistance to customers and team members.
- Basic technical knowledge and ability to address hardware queries and provide technical assistance.
- The initiative to identify tasks that need to be completed.
- Collaborative and adaptable nature to work effectively in a team environment.
- Strong communication skills, both verbal and written.
- Right to work in the UK.
Note: This role welcomes individuals with diverse backgrounds, including customer support, retail, operations, or tech support. This role is also open to candidates with a strong willingness to learn and grow within the organisation, regardless of specific background, as training will be provided.
Benefits:
- Competitive salary
- Share options package - all our employees have ownership in the company
- Private healthcare
- Company pension incl. salary sacrifice options
- 25 days annual leave + 5 day company shutdown in August + bank holidays
- Enhanced parental leave - includes adoption & foster
- Yellownest Salary Sacrifice Nursery Scheme - save with workplace nursery scheme
- Bike to work scheme
- Training budget
- Weekly catch-ups, monthly meetings to talk about you, your ambitions and work on your development
- Lots of fun social activities!
Our Values:
- Building a Strong Foundation
- Always Learning
- Lead from the Front
- Tough and Resilient
Skin Analytics embraces and is committed to diversity and equal opportunities. We are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. If you need any adjustments during our hiring process, you can indicate that at the next step.
AI usage in our hiring process: If you submit an application to us, you will consent to AI playing a role in your hiring process. No hiring decision is ever made by an algorithm alone. Every AI-generated summary, screening result, or note is reviewed, verified, and, if necessary, corrected by a member of our recruitment team. Humans make the final call on who moves forward and who receives an offer.
Junior Support Agent (6 month contract) in London employer: Skin Analytics
Skin Analytics is an exceptional employer, dedicated to creating a future where no one dies from skin cancer. Located in Farringdon, London, we offer a vibrant work culture that fosters collaboration and innovation, alongside competitive benefits such as private healthcare, share options, and generous annual leave. As a Junior Support Agent, you'll gain invaluable experience in a fast-paced environment while contributing to meaningful healthcare advancements, with ample opportunities for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Support Agent (6 month contract) in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Skin Analytics.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Skin Analytics. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Junior Support Agent (6 month contract) in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Skin Analytics.
How to prepare for a job interview at Skin Analytics
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Skin Analytics's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Skin Analytics offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
