Northern Ireland Transformation Manager - NHS - Short term contract in Lisburn

The role is part of the Transformation team, collaborating with the Client Operations team. We are a passionate, customer-first group that represents Skin Analytics to our partners, helping turn our cutting-edge technology into something simple to understand, stress-free to launch and essential to use.

Location: The role will be home-based in Northern Ireland and will involve travelling and spending time across the region. The objective is to support all Primary Care practices to refer their patients to use this technology prior to referral to secondary care. You need a car and a valid driver's license to be considered for this role.

You will be responsible for:

• Project managing the implementation of our service with primary care partners in Northern Ireland
• Being the face of Skin Analytics to partners and ensuring their needs are met
• Training and troubleshooting support
• Hardware and testing support
• System configuration and user support
• Post-launch support to optimise ways of working and use of the technology

This is a wonderful role if you want to learn how to translate innovative technology into practical adoption to improve healthcare. The pathways you'll be implementing are among the first of their kind. The role reports directly to our Head of NHS Transformation, Lyndsey Reeves.

Suitable backgrounds (all in healthcare) include change management, customer success, account management, project management, consulting, or software implementation. You should have an understanding of the Primary Care landscape in Northern Ireland.

How will we measure success for you?

• Understand the region and partners and flexibly meet their needs to rapidly launch the services
• Be confident in training and supporting partners and in escalating issues to Line Management
• Support partners to troubleshoot with standard implementation activities including basic IT requirements and hardware management
• Collaborate with other Skin Analytics teams to provide partners with the best possible experience
• Provide feedback to shape strategic conversations to align mobilisation with partners' needs and identify areas for improvement
• By the end of the contract, enable access to this service for all registered patients in NI across every practice

Requirements:

• Non-negotiable: 3+ years' experience in change management, project management, consulting, account management, or software implementation in a healthcare setting
• Experience training services users and being in a customer-facing role
• Experience of primary care in Northern Ireland
• Experience implementing change and managing varied stakeholders (from C-suite to administrative teams) and communications
• A driving licence is essential

Behaviours and values:

• Strong interpersonal skills to build relationships with partners and understand their needs
• An organised and diligent approach
• The ability to multi-task and manage multiple priorities
• A pro-active attitude and problem-solving mindset

About Skin Analytics: Skin Analytics is a health tech company that works with dermatology teams to deploy skin cancer pathways using AI as a medical device, DERM. Following our recent funding and regulatory milestones, we're scaling internationally. We epitomise AI for good and have a Class III CE mark; DERM is the only AI as a medical device approved to make clinical decisions autonomously in the cancer space and the first company to receive a NICE recommendation for use across the NHS. DERM is deployed at more than 28 NHS organisations, supporting dermatology teams to build sustainable services for quicker skin cancer diagnosis. We also collaborate with some of the largest health insurers to reach patients in their homes and are operating in 6 countries. We are a team committed to building a future where no one dies from skin cancer.

Benefits:

• Competitive salary
• Private healthcare
• 25 days annual leave + 5 day summer company shutdown + bank holidays
• Work from anywhere policy
• Enhanced parental leave (including adoption & foster)
• Regular conversations about you and your ambitions, with plans to support them
• Social activities including company offsite

Skin Analytics embraces diversity and equal opportunities. We are dedicated to building a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be.