We are seeking a Junior Support Agent to join our team and provide essential operational support to our customers. In this role, you will be responsible for ensuring the efficient management of sending and receiving kits to and from patients, as well as providing administrative support to the client operations team. This entry‑level position in our Client Operations Team offers valuable hands‑on experience and growth opportunities within our organization.
Your main responsibilities will include:
- Managing the daily process of receiving skin check kits from patients, cleaning them, and sending out new kits to patients.
- Providing support to customers and team members, addressing hardware queries, offering technical assistance, and handling complaints within our quality management policies.
- Taking ownership of managing the overdue hardware process, new client hardware builds, and conducting inventory stock counts.
- Collaborating with other members of the Client Operations Team to ensure seamless operations.
Note: This role welcomes individuals with diverse backgrounds, including customer support, retail, operations, or tech support. This role is also open to candidates with a strong willingness to learn and grow within the organisation, regardless of specific background, as training will be provided.
Requirements:
- Some experience of working in a fast‑paced environment with the ability to react positively to changing priorities. Speed is key.
- Attention to detail. These products affect patients' experience directly.
- Excellent customer service skills to provide support and assistance to customers and team members.
- Basic technical knowledge and ability to address hardware queries and provide technical assistance.
- The initiative to identify tasks that need to be completed.
- Collaborative and adaptable nature to work effectively in a team environment.
- Strong communication skills, both verbal and written.
- Right to work in the UK.
Skin Analytics embraces and is committed to diversity and equal opportunities. We are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. If you need any adjustments during our hiring process, you can indicate that at the next step.
Benefits
- Competitive salary
- Share options package - all our employees have ownership in the company
- Private healthcare
- Company pension incl. salary sacrifice options
- 25 days annual leave + 5 day company shutdown in August + bank holidays
- Enhanced parental leave - includes adoption & foster
- YellowNest Salary Sacrifice Nursery Scheme - save with workplace nursery scheme
- Bike to work scheme
- Training budget
- Weekly catch‑ups, monthly meetings to talk about you, your ambitions and work on your development
- Lots of fun social activities!
Junior Support Agent (6 month contract) employer: Skin Analytics
Skin Analytics is an exceptional employer, dedicated to creating a future where no one dies from skin cancer. Located in Farringdon, London, we offer a vibrant work culture that fosters collaboration and innovation, alongside competitive benefits such as private healthcare, share options, and generous annual leave. As a Junior Support Agent, you'll gain invaluable experience in a fast-paced environment while contributing to meaningful healthcare advancements, with ample opportunities for personal and professional growth.
