At a Glance
- Tasks: Support a passionate team in revolutionising skin cancer diagnosis using AI technology.
- Company: Award-winning health tech company focused on AI for good.
- Benefits: Competitive pay, flexible hours, and the chance to make a real difference.
- Other info: Be part of a diverse team with exciting growth opportunities.
- Why this job: Join us in our mission to save lives and innovate healthcare.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 37900 - 44962 £ per year.
Want to join a team of passionate people who want to build a future where no one dies from skin cancer?
About us
Skin Analytics is an award winning, health tech company that deploys world leading skin cancer pathways using AI as a medical device, DERM. Following our recent £15M series B funding, regulatory milestones hit, and doubling from 50 to 100 headcount in 2025, we are ready to scale further internationally, making history for AI in health care and the future of dermatology. We epitomise AI for good - with a Class III CE mark, DERM is the only AI medical device approved to make clinical decisions autonomously in the cancer space, and the first company to receive a NICE recommendation for use across the NHS. DERM is deployed at more than 28 NHS organisations, enabling patients to gain access to quicker skin cancer diagnosis. We also collaborate with some of the largest health insurers to reach patients in their own homes. We are committed to building a team that represents a wide range of backgrounds, perspectives, and skills, improving care for people with skin cancer.
Junior Support Agent (6 month contract) employer: Skin Analytics Ltd
At Skin Analytics Ltd, we pride ourselves on being an exceptional employer in Greater London, offering a dynamic work culture that fosters innovation and collaboration. Our commitment to employee growth is evident through tailored development opportunities and a supportive environment where your contributions directly impact our international expansion. With competitive salaries, share options, and private healthcare, we ensure that our team members are well-rewarded for their dedication and expertise.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Support Agent (6 month contract)
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Skin Analytics Ltd.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Skin Analytics Ltd. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Junior Support Agent (6 month contract)
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Skin Analytics Ltd.
How to prepare for a job interview at Skin Analytics Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Skin Analytics Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Skin Analytics Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
