Head of Customer Operations & Transformation

Head of Customer Operations & Transformation

Full-Time 60000 - 80000 Β£ / year (est.) No working from home possible
Skin Analytics Ltd

At a Glance

  • Tasks: Lead customer operations and transformation for a patient-focused healthtech service.
  • Company: Join Skin Analytics Ltd, a pioneering company in health technology.
  • Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
  • Other info: Collaborative environment with a focus on innovation and team mentorship.
  • Why this job: Make a real difference in healthcare by improving customer service delivery.
  • Qualifications: Experience in operations leadership and a background in healthtech is essential.

The predicted salary is between 60000 - 80000 Β£ per year.

Skin Analytics Ltd is seeking a senior operations leader to own the end-to-end delivery of customer services from implementation through live operations.

You will coordinate across Commercial, Clinical, Regulatory, Product and Engineering to ensure a safe, reliable and scalable patient-focused service.

You will drive process improvements, governance and incident response while mentoring teams and managing an external IT vendor.

A healthtech background and data protection focus are highly valued.

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Head of Customer Operations & Transformation employer: Skin Analytics Ltd

At Skin Analytics Ltd, we pride ourselves on being an exceptional employer in Greater London, offering a dynamic work culture that fosters innovation and collaboration. Our commitment to employee growth is evident through tailored development opportunities and a supportive environment where your contributions directly impact our international expansion. With competitive salaries, share options, and private healthcare, we ensure that our team members are well-rewarded for their dedication and expertise.

Skin Analytics Ltd

Contact Details:

Skin Analytics Ltd Recruitment Team

We think you need these skills to ace Head of Customer Operations & Transformation

Operations Management
Customer Service Delivery
Process Improvement
Governance
Incident Response
Team Mentoring
Vendor Management