At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and drive store performance.
- Company: Join SKIMS, a trendsetting brand in underwear and loungewear with a vibrant culture.
- Benefits: Enjoy competitive pay, generous discounts, health benefits, and paid time off.
- Other info: Flexible hours and a supportive workplace that values diverse perspectives.
- Why this job: Shape an inclusive team culture while making a real impact in a fast-paced environment.
- Qualifications: 2-4 years in people leadership with strong emotional intelligence and customer service skills.
The predicted salary is between 32 - 32 £ per hour.
SKIMS is a solutions-oriented brand creating the next generation of underwear, loungewear, and shapewear. We set new standards with our game-changing product and are a driving force within pop culture.
As an Assistant Store Leader of People, you will work closely with the Store Leader to build a high-performing, inclusive team culture and lead all people-related responsibilities from talent acquisition and onboarding to development, performance, and employee relations. In this role, you’ll bring strong emotional intelligence, operational focus, and a people-first leadership style to every aspect of the day-to-day business in store. You inspire confidence and accountability while shaping a store culture that prioritises growth, trust, and meaningful connection.
Responsibilities
- Lead with a Customer Obsessed mindset by building a team that is engaged, motivated, and consistently focused on delivering exceptional service to every customer.
- Own all talent acquisition responsibilities for the store, including outreach, recruitment, interviews, and hiring.
- Be proactive in hiring and anticipate staffing needs ahead of time and maintain a strong bench of potential candidates.
- Drive Results through people by connecting hiring strategies, staffing levels, and team performance directly to your store's KPIs and customer experience.
- Support the Learning Agility of the team by identifying training needs, coaching in the moment, and building learning plans that support career growth and team development.
- Manage employee relations with care and objectivity.
- Develop and execute engagement strategies that recognise wins, celebrate individuality, and foster team connection.
- Ensure compliance with all SKIMS policies, procedures, and relevant labour laws.
- Model inclusivity and emotional intelligence in every interaction.
Requirements
- 2-4 years of experience in a people leadership role.
- Strong knowledge of hiring, recruiting, onboarding, and performance management best practices.
- Experience handling employee relations with professionalism, confidentiality, and empathy.
- A deep understanding of customer service principles and how people leadership impacts business outcomes.
- Strong leadership skills by motivating and coaching the team to achieve company and store business results.
- Passion for the SKIMS brand and an ability to embody our values and service approach in every interaction.
- Must be able to stand and remain physically active and move around all areas of the store and be accessible to customers for 100% of the scheduled shift.
- Full Time Availability Requirements: Open Availability.
Benefits + Total Rewards
- Competitive Pay with a performance-based Bonus structure.
- 401(k) plan.
- Generous employee discount.
- Paid Time Off.
- Comprehensive Health, Dental, Vision, and Life Insurance Plans.
- Mental Health benefits to support your wellbeing.
- Paid Parental Leave.
- Employee Referral Bonus Program.
SKIMS is committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique perspectives. We welcome individuals from all backgrounds and experiences, believing that different voices drive creativity and innovation.
SKIMS Assistant Store Leader (People) - City Creek employer: SKIMS
At SKIMS, we pride ourselves on being an exceptional employer that values creativity, inclusivity, and personal growth. As a Team Member, you'll enjoy a supportive work culture that prioritises your wellbeing with generous employee discounts, paid sick time, and mental health resources. Join our passionate team in a fast-paced environment where you can make a meaningful impact while developing your skills and contributing to our mission of delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land SKIMS Assistant Store Leader (People) - City Creek
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like SKIMS, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like SKIMS!
We think you need these skills to ace SKIMS Assistant Store Leader (People) - City Creek
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at SKIMS, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at SKIMS and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show SKIMS that you’re ready to jump in and contribute right away!
How to prepare for a job interview at SKIMS
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
