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- Tasks: Manage wholesale orders and ensure seamless customer service across EMEA markets.
- Company: Join SKIMS, a cutting-edge brand redefining modern apparel with a focus on innovation.
- Benefits: Enjoy private medical insurance, life assurance, income protection, and wellness perks.
- Other info: Collaborative culture with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team shaping the future of fashion and customer experience.
- Qualifications: 2+ years in a similar role with strong organisational and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
SKIMS is a solutions-oriented brand creating the next generation of underwear, loungewear, shapewear, and essentials. We are setting new standards by delivering technically innovative, comfort-driven products with elevated design for everybody. At the intersection of culture, innovation, and commerce, SKIMS is a global brand redefining modern apparel. Our teams are built on creativity, collaboration, and operational excellence, and we are committed to fostering an inclusive, high-performance environment where ambitious, curious, and values-driven individuals can do the best work of their careers.
As we continue to grow across EMEA markets, we are committed to delivering seamless and exceptional customer experience. We are looking for a proactive and detail-oriented Wholesale Operations & Customer Services Coordinator to join our growing team in London.
Key Responsibilities- Process and manage wholesale and franchise orders accurately using ERP/order, across EMEA markets.
- Monitor order progress from confirmation through to delivery.
- Coordinate with the 3PL in Europe and logistics teams to ensure on-time delivery.
- Route and coordinate Ex-Works shipments, liaising with customer-nominated freight forwarders and managing customers’ booking portals.
- Prepare and manage shipping documentation and export paperwork where required.
- Prepare proforma invoices for pre-payment customers.
- Liaise with the AR team for payment discrepancies, compliance charges and credit hold.
- Handle order amendments, returns, and credit requests.
- Support the sales team with customers’ requests.
- Build relationships with wholesale and franchise partners, and respond to enquiries regarding pricing, product availability, and deliveries.
- Assist with sales orders reports and general order book management.
- Maintain accurate customer records, pricing, and order data.
- Support the implementation of process improvements and workflow optimizations.
- Maintain up-to-date documentation, SOPs, and process guidelines.
- Min. 2 years of experience in a similar role, working with key accounts such as Selfridges, Harrods, Net-a-porter.
- Proficient in Microsoft Office (particularly Excel and Outlook).
- Solid understanding of wholesale order processes and logistics.
- Strong attention to detail and ability to maintain data accuracy across systems.
- Excellent organizational skills and ability to manage multiple tasks simultaneously.
- Strong communication skills, both written and verbal, for internal teams and customers.
- Private Medical Insurance (PMI)
- Group Life Assurance
- Income Protection
- Critical Illness
- Pension Scheme
- Modern Health
- ClassPass
Wholesale Operations & Customer Services Coordinator in London employer: SKIMS
Contact Detail:
SKIMS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Wholesale Operations & Customer Services Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at SKIMS or similar brands. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching SKIMS thoroughly. Understand their products, values, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on common questions related to wholesale operations and customer service, so you can confidently showcase your skills when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and really keen on joining the SKIMS family.
We think you need these skills to ace Wholesale Operations & Customer Services Coordinator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Wholesale Operations & Customer Services Coordinator role. Highlight your experience with wholesale order processes and logistics, as well as any relevant skills that match what we're looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for the brand and how your values align with ours. Mention specific experiences that demonstrate your attention to detail and organizational skills.
Showcase Your Communication Skills: Since strong communication is key in this role, make sure your written application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll be able to keep track of your application status directly!
How to prepare for a job interview at SKIMS
✨Know Your Stuff
Before the interview, dive deep into SKIMS' products and values. Understand their approach to innovation and customer experience. This will not only show your enthusiasm but also help you relate your skills to their mission.
✨Showcase Your Experience
Be ready to discuss your previous roles in wholesale operations and customer service. Highlight specific examples where you've successfully managed orders or improved processes. Use metrics if possible to demonstrate your impact.
✨Ask Smart Questions
Prepare thoughtful questions about the team dynamics, challenges they face in EMEA markets, or how they measure success in this role. This shows your genuine interest and helps you assess if SKIMS is the right fit for you.
✨Demonstrate Attention to Detail
Since the role requires strong attention to detail, consider bringing a sample of your work that showcases your organisational skills. Whether it's a report or a process document, it can serve as a great conversation starter.