At a Glance
- Tasks: Lead a high-performing team and deliver exceptional customer experiences in a fast-paced retail environment.
- Company: Join SKIMS, a global brand redefining modern apparel with a focus on innovation and inclusivity.
- Benefits: Competitive salary, career development opportunities, and a vibrant work culture.
- Other info: Flexible hours and a chance to thrive in a collaborative, energetic environment.
- Why this job: Be at the forefront of fashion while making a real impact in a dynamic shopping centre.
- Qualifications: 5+ years of retail leadership experience and a passion for customer service.
The predicted salary is between 40500 - 49500 £ per year.
SKIMS is a solutions-oriented brand creating the next generation of underwear, loungewear, shapewear, and essentials. We are setting new standards by delivering technically innovative, comfort-driven products with elevated design for everybody. At the intersection of culture, innovation, and commerce, SKIMS is a global brand redefining modern apparel. Our teams are built on creativity, collaboration, and operational excellence, and we are committed to fostering an inclusive, high-performance environment where ambitious, curious, and values-driven individuals can do the best work of their careers.
As Store Leader, you will be responsible for leading one of our highest-volume UK locations at Westfield London. This role is ideal for an experienced retail leader who thrives in a fast-paced shopping centre environment, understands the unique demands of high footfall trading, and has a passion for developing teams while delivering exceptional customer experiences. You will lead from the front, building a high-performing team, driving commercial results, and ensuring operational excellence across every aspect of the business. Working closely with regional leadership and cross-functional partners, you will bring the SKIMS brand to life through exceptional service, strong commercial acumen, and inspirational leadership.
Key Responsibilities
- Lead, inspire and develop a high-performing management and store team.
- Recruit, coach and retain exceptional talent while building a strong succession pipeline.
- Foster a culture of accountability, collaboration and continuous development.
- Lead performance management, coaching and recognition to drive engagement and results.
- Champion the SKIMS values and create an inclusive, customer-first culture.
- Deliver an elevated, personalised customer experience that reflects the SKIMS brand.
- Lead from the sales floor, coaching the team in real time to maximise service and conversion.
- Build a team of knowledgeable product experts who confidently educate and engage customers.
- Monitor customer feedback, NPS and service metrics to continually improve the customer journey.
- Drive sales performance through strong commercial leadership and effective floor management.
- Own key business metrics including sales, payroll, productivity, inventory, shrink and labour.
- Analyse business trends and adjust trading strategies to maximise opportunities.
- Ensure exceptional standards of merchandising, replenishment and visual presentation.
- Maintain operational excellence across scheduling, stock management, compliance and store processes.
- Demonstrate experience successfully leading within a high-volume shopping centre environment.
- Partner effectively with Westfield management, centre operations and neighbouring retailers when required.
- Lead the business through key trading events while maintaining exceptional service standards.
- Understand the importance of conversion, traffic, clienteling and repeat business within a premium shopping centre environment.
- Collaborate with Retail Operations, Visual Merchandising, HR, Planning and regional leadership.
- Provide feedback on customer trends, product opportunities and operational improvements.
- Support new initiatives and continuously seek opportunities to improve performance.
Skills, Knowledge and Expertise
- 5+ years of retail leadership experience managing high-volume stores.
- Previous experience leading within a premium shopping centre environment.
- Proven ability to lead, coach and develop high-performing teams.
- Strong commercial acumen with experience managing sales, payroll, labour and operational KPIs.
- Experience delivering exceptional customer service within a premium or luxury retail environment.
- Strong organisational skills with excellent attention to detail.
- Passion for product, styling and visual merchandising.
- Excellent communication and relationship-building skills.
- Adaptable, solutions-oriented and comfortable working in a fast-paced, growing business.
- Flexible to work evenings, weekends, bank holidays and peak trading periods.
We're looking for a hands-on retail leader who enjoys being on the shop floor, coaching teams, engaging with customers and driving commercial success. You'll thrive in a fast-paced shopping centre environment, lead with energy and accountability, and be passionate about creating an exceptional customer experience that reflects the SKIMS brand.
Store Leader, Westfield, White City, London employer: SKIMS
At SKIMS, we pride ourselves on being an exceptional employer that champions creativity and personal growth in the heart of London. Our vibrant work culture fosters collaboration and inclusivity, ensuring every team member feels valued and empowered to contribute their unique perspectives. With competitive pay, comprehensive benefits, and a commitment to employee development, joining us as an Assistant Store Leader in Visual Merchandising means becoming part of a dynamic team dedicated to elevating customer experiences and driving impactful results.
StudySmarter Expert Advice🤫
We think this is how you could land Store Leader, Westfield, White City, London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like SKIMS, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like SKIMS!
We think you need these skills to ace Store Leader, Westfield, White City, London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at SKIMS, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at SKIMS and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show SKIMS that you’re ready to jump in and contribute right away!
How to prepare for a job interview at SKIMS
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
