SKIMS is a solutions-oriented brand creating the next generation of underwear, loungewear, shapewear, and essentials. We are setting new standards through technically innovative, comfort-driven products with elevated design for everybody.
At the intersection of culture, innovation, and commerce, SKIMS is redefining modern apparel. Our teams are built on creativity, collaboration, and operational excellence, and we are committed to fostering an inclusive, high-performance environment where ambitious, curious individuals can do the best work of their careers.
As an Assistant Store Leader, you partner closely with the Store Leader to ensure the store operates effectively, delivers strong business results, and consistently provides an exceptional customer experience.
The Assistant Store Leader – People & Culture is responsible for building a high-performing, inclusive team environment while leading all people-related functions within the store, including talent acquisition, onboarding, development, performance management, and employee relations.
This role requires strong emotional intelligence, operational discipline, and a people-first leadership style. You inspire accountability, foster trust, and help shape a store culture focused on growth, connection, and exceptional service.
Key Responsibilities
Lead with a customer-obsessed mindset by building an engaged team focused on delivering exceptional service
Own all talent acquisition responsibilities including sourcing, interviewing, and hiring while building a diverse pipeline of candidates
Anticipate staffing needs and maintain a strong bench of potential talent through networking and community engagement
Connect hiring strategy, staffing levels, and team performance to store KPIs and customer experience outcomes
Lead onboarding to ensure new team members feel welcomed, supported, and set up for success
Manage scheduling and labor planning to ensure the store is staffed effectively to meet business needs
Support team development through coaching, training, and ongoing feedback that drives growth and performance
Own performance management routines, ensuring clear expectations and consistent coaching
Manage employee relations with professionalism, confidentiality, and fairness
Identify emerging leaders and support succession planning to strengthen the store’s talent pipeline
Drive engagement initiatives that celebrate wins, build connection, and reinforce a positive team culture
Ensure compliance with company policies, procedures, and relevant employment regulations
Partner with the Store Leader and HQ People & Culture teams to strengthen hiring, onboarding, and development practices
Model inclusive leadership and emotional intelligence, fostering a culture that values diverse perspectives and experiences
Skills, Knowledge and Expertise
2–4 years of experience in a people leadership role
Strong knowledge of recruiting, onboarding, and performance management practices
Proven ability to proactively build talent pipelines through networking and outreach
Experience managing employee relations with professionalism and confidentiality
Strong understanding of customer service principles and how people leadership drives results
Knowledge of employment laws and regulations to ensure compliance
Strong leadership and coaching abilities that motivate teams to achieve results
High emotional intelligence and the ability to navigate interpersonal challenges effectively
Ability to build trust, connect authentically with team members, and lead with confidence
Passion for the SKIMS brand and ability to embody our values in every interaction
Ability to stand, move throughout the store, and lift up to 40 pounds
Full-time availability including evenings, weekends, holidays, and overtime
Assistant Store Leader - People & Culture and Customer - Westfield, White City, London employer: SKIMS
At SKIMS, we pride ourselves on being an exceptional employer that champions creativity and personal growth in the heart of London. Our vibrant work culture fosters collaboration and inclusivity, ensuring every team member feels valued and empowered to contribute their unique perspectives. With competitive pay, comprehensive benefits, and a commitment to employee development, joining us as an Assistant Store Leader in Visual Merchandising means becoming part of a dynamic team dedicated to elevating customer experiences and driving impactful results.
