Assistant Store Leader – People & Culture in London

SKIMS is a solutions-oriented brand creating the next generation of underwear, loungewear, shapewear, and essentials. We are setting new standards through technically innovative, comfort-driven products with elevated design for everybody. At the intersection of culture, innovation, and commerce, SKIMS is redefining modern apparel. Our teams are built on creativity, collaboration, and operational excellence, and we are committed to fostering an inclusive, high-performance environment where ambitious, curious individuals can do the best work of their careers.

As an Assistant Store Leader – People & Culture, you partner closely with the Store Leader to ensure the store operates effectively, delivers strong business results, and consistently provides an exceptional customer experience. The Assistant Store Leader is responsible for building a high-performing, inclusive team environment while leading all people-related functions within the store, including talent acquisition, onboarding, development, performance management, and employee relations. This role requires strong emotional intelligence, operational discipline, and a people-first leadership style. You inspire accountability, foster trust, and help shape a store culture focused on growth, connection, and exceptional service.

• Lead with a customer-obsessed mindset by building an engaged team focused on delivering exceptional service.
• Own all talent acquisition responsibilities including sourcing, interviewing, and hiring while building a diverse pipeline of candidates.
• Anticipate staffing needs and maintain a strong bench of potential talent through networking and community engagement.
• Connect hiring strategy, staffing levels, and team performance to store KPIs and customer experience outcomes.
• Lead onboarding to ensure new team members feel welcomed, supported, and set up for success.
• Manage scheduling and labor planning to ensure the store is staffed effectively to meet business needs.
• Support team development through coaching, training, and ongoing feedback that drives growth and performance.
• Own performance management routines, ensuring clear expectations and consistent coaching.
• Manage employee relations with professionalism, confidentiality, and fairness.
• Identify emerging leaders and support succession planning to strengthen the store’s talent pipeline.
• Drive engagement initiatives that celebrate wins, build connection, and reinforce a positive team culture.
• Ensure compliance with company policies, procedures, and relevant employment regulations.
• Partner with the Store Leader and HQ People & Culture teams to strengthen hiring, onboarding, and development practices.
• Model inclusive leadership and emotional intelligence, fostering a culture that values diverse perspectives and experiences.

• 2–4 years of experience in a people leadership role.
• Strong knowledge of recruiting, onboarding, and performance management practices.
• Proven ability to proactively build talent pipelines through networking and outreach.
• Experience managing employee relations with professionalism and confidentiality.
• Strong understanding of customer service principles and how people leadership drives results.
• Knowledge of employment laws and regulations to ensure compliance.
• Strong leadership and coaching abilities that motivate teams to achieve results.
• High emotional intelligence and the ability to navigate interpersonal challenges effectively.
• Ability to build trust, connect authentically with team members, and lead with confidence.
• Passion for the SKIMS brand and ability to embody our values in every interaction.
• Ability to stand, move throughout the store, and lift up to 40 pounds.
• Full-time availability including evenings, weekends, holidays, and overtime.