At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences in a dynamic retail environment.
- Company: Join SKIMS, a brand redefining modern apparel with innovative and inclusive designs.
- Benefits: Competitive pay, inclusive culture, and opportunities for personal and professional growth.
- Other info: Full-time role with flexible hours, perfect for those passionate about fashion and customer engagement.
- Why this job: Be part of a creative team that values your input and fosters a supportive atmosphere.
- Qualifications: 2-4 years of retail leadership experience with a focus on customer service.
The predicted salary is between 28800 - 43200 £ per year.
SKIMS is a solutions-oriented brand creating the next generation of underwear, loungewear, shapewear, and essentials. We are setting new standards through technically innovative, comfort-driven products with elevated design for everybody. At the intersection of culture, innovation, and commerce, SKIMS is redefining modern apparel. Our teams are built on creativity, collaboration, and operational excellence, and we are committed to fostering an inclusive, high-performance environment where ambitious, curious individuals can do the best work of their careers.
Assistant Store Leaders play a key role in delivering an elevated retail experience while driving operational excellence and commercial performance. In flagship environments such as Regent Street, Assistant Store Leaders partner closely with the Store Leader to translate broader retail strategy into strong in-store execution. This role requires a balance of strategic thinking, operational discipline, and people leadership to ensure the store performs at the highest level while delivering an exceptional customer experience.
Strategic LeadershipIn a flagship environment, Assistant Store Leaders operate with the mindset of a Store Leader within a smaller footprint. They support the development and execution of store strategies aligned with broader retail priorities while ensuring a best-in-class service experience for every customer.
Team Leadership & Escalation OwnershipAssistant Store Leaders provide leadership to Supervisors and Team Members and serve as the first point of escalation for customer, operational, and team-related matters. They model exceptional service behaviours while fostering a culture of accountability, purpose, and belonging.
Building High-Performing, Inclusive TeamsAssistant Store Leaders support the development of diverse, high-performing teams through inclusive leadership, coaching, and clear expectations that empower team members to deliver exceptional service.
Operational Excellence & ComplianceAssistant Store Leaders maintain accountability for operational excellence across the store. They ensure company policies, safety standards, and loss prevention protocols are upheld while protecting company assets in a high-volume retail environment.
Cross-Functional PartnershipStrong communication and stakeholder management are essential. Assistant Store Leaders partner with Retail Operations, Visual Merchandising, Allocation, and People & Culture to ensure store execution aligns with company priorities and brand standards.
Customer Experience Assistant Store LeaderThe Customer Experience Assistant Store Leader owns the in-store service experience and ensures every customer interaction reflects the SKIMS brand. This role focuses on building a service culture that prioritises connection, product expertise, and seamless customer journeys. Through strong floor leadership and coaching, this role drives service standards that support both customer loyalty and commercial performance.
Key Responsibilities- Lead with a customer-obsessed mindset, ensuring every guest receives an elevated and personalised service experience
- Act as the service leader on the floor, modelling SKIMS service standards and coaching the team in real time
- Ensure the store floor is consistently staffed, zoned, and operating smoothly during peak traffic periods
- Resolve customer concerns with professionalism, empathy, and strong problem-solving skills
- Build a culture of product expertise, ensuring the team confidently speaks to fit, function, and fabric
- Coach selling behaviours that connect product benefits with customer needs
- Support store KPIs including conversion, average transaction value, and customer satisfaction
- Partner with Visual Merchandising and Operations leaders to maintain a seamless customer journey across the store
- Lead service-focused training and onboarding to ensure new team members are confident in SKIMS service standards
- Use customer feedback and store insights to identify opportunities to enhance the customer experience
- Maintain a strong presence on the sales floor, leading with energy, pace, and confidence
- Support key store initiatives including product launches, marketing activations, and peak trading periods
- Foster an inclusive and welcoming store environment where all customers feel valued and supported
- 2–4 years of experience in retail leadership with a strong focus on customer experience or service leadership
- Proven ability to drive sales through strong service standards and customer engagement
- Deep understanding of customer service principles and luxury or premium retail environments
- Strong leadership and coaching skills that motivate teams to deliver exceptional experiences
- Confident communicator able to provide clear direction and feedback
- Strong problem-solving abilities and the ability to handle customer escalations effectively
- Passion for the SKIMS brand and ability to represent our values in every interaction
- Ability to stand and remain active throughout the scheduled shift
- Ability to lift up to 40 pounds and move throughout all areas of the store
- Full-time availability including evenings, weekends, holidays, and overtime
Assistant Store Leader – Customer Experience in London employer: SKIMS
SKIMS is an exceptional employer that champions creativity, collaboration, and operational excellence in a vibrant flagship environment on Regent Street. With a strong commitment to inclusivity and employee growth, SKIMS offers Assistant Store Leaders the opportunity to lead high-performing teams while delivering an elevated customer experience. The company fosters a culture where ambitious individuals can thrive, supported by comprehensive training and a focus on personal development, making it a rewarding place to build a career in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Leader – Customer Experience in London
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with SKIMS' products, values, and customer experience standards. This way, when you walk into that interview, you can show off your passion and knowledge, making you stand out from the crowd.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn or at industry events. They can provide insider tips and might even put in a good word for you. Plus, it shows you're genuinely interested in being part of the SKIMS team.
✨Tip Number 3
Practice your customer service skills! Role-play common retail scenarios with friends or family. This will help you articulate how you'd handle customer interactions and demonstrate your problem-solving abilities during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can tailor your application to highlight your relevant experience and skills that align with the Assistant Store Leader role.
We think you need these skills to ace Assistant Store Leader – Customer Experience in London
Some tips for your application 🫡
Show Your Passion for SKIMS:When writing your application, let your enthusiasm for the SKIMS brand shine through. Share why you love our products and how they resonate with you. This helps us see that you're not just looking for a job, but you genuinely want to be part of our mission.
Highlight Your Customer Experience Skills:Make sure to emphasise your experience in delivering exceptional customer service. Use specific examples from your past roles to demonstrate how you've gone above and beyond to create memorable experiences for customers. We want to know how you can elevate our in-store service!
Be Authentic and Personal:Don’t be afraid to let your personality come through in your application. We value authenticity and want to get to know the real you. Share your unique story and what makes you a great fit for the Assistant Store Leader role at SKIMS.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy and ensures your application goes straight to us. Plus, it shows you’re proactive and serious about joining our team!
How to prepare for a job interview at SKIMS
✨Know the Brand Inside Out
Before your interview, dive deep into SKIMS' mission, values, and product offerings. Understand what sets them apart in the market and be ready to discuss how you can contribute to their customer experience goals.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or resolved customer issues. Highlight your ability to foster an inclusive environment and how you’ve motivated others to achieve exceptional service standards.
✨Demonstrate Customer-Centric Thinking
Think of specific instances where you went above and beyond for a customer. Be ready to share how you would handle various customer scenarios, showcasing your problem-solving skills and empathy.
✨Engage with Energy and Confidence
During the interview, embody the energy and pace that SKIMS values. Practice your communication skills to ensure you can clearly articulate your thoughts and demonstrate your passion for the brand and its products.
