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- Tasks: Manage wholesale orders and ensure seamless customer service across EMEA markets.
- Company: Join SKIMS, a cutting-edge brand redefining modern apparel with a focus on innovation.
- Benefits: Enjoy private medical insurance, life assurance, income protection, and wellness perks.
- Why this job: Be part of a dynamic team shaping the future of fashion and customer experience.
- Qualifications: 2+ years in a similar role with strong organisational and communication skills.
- Other info: Collaborative culture with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
SKIMS is a solutions-oriented brand creating the next generation of underwear, loungewear, shapewear, and essentials. We are setting new standards by delivering technically innovative, comfort-driven products with elevated design for everybody. At the intersection of culture, innovation, and commerce, SKIMS is a global brand redefining modern apparel. Our teams are built on creativity, collaboration, and operational excellence, and we are committed to fostering an inclusive, high-performance environment where ambitious, curious, and values-driven individuals can do the best work of their careers.
As we continue to grow across EMEA markets, we are committed to delivering seamless and exceptional customer experience. We are looking for a proactive and detail-oriented Wholesale Operations & Customer Services Coordinator to join our growing team in London.
Key Responsibilities- Process and manage wholesale and franchise orders accurately using ERP/order, across EMEA markets.
- Monitor order progress from confirmation through to delivery.
- Coordinate with the 3PL in Europe and logistics teams to ensure on-time delivery.
- Route and coordinate Ex-Works shipments, liaising with customer-nominated freight forwarders and managing customers’ booking portals.
- Prepare and manage shipping documentation and export paperwork where required.
- Prepare proforma invoices for pre-payment customers.
- Liaise with the AR team for payment discrepancies, compliance charges and credit hold.
- Handle order amendments, returns, and credit requests.
- Support the sales team with customers’ requests.
- Build relationships with wholesale and franchise partners, and respond to enquiries regarding pricing, product availability, and deliveries.
- Assist with sales orders reports and general order book management.
- Maintain accurate customer records, pricing, and order data.
- Support the implementation of process improvements and workflow optimizations.
- Maintain up-to-date documentation, SOPs, and process guidelines.
- Min. 2 years of experience in a similar role, working with key accounts such as Selfridges, Harrods, Net-a-porter.
- Proficient in Microsoft Office (particularly Excel and Outlook).
- Solid understanding of wholesale order processes and logistics.
- Strong attention to detail and ability to maintain data accuracy across systems.
- Excellent organizational skills and ability to manage multiple tasks simultaneously.
- Strong communication skills, both written and verbal, for internal teams and customers.
- Private Medical Insurance (PMI)
- Group Life Assurance
- Income Protection
- Critical Illness
- Pension Scheme
- Modern Health
- ClassPass
Wholesale Operations & Customer Services Coordinator in Harrow employer: SKIMS
Contact Detail:
SKIMS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Wholesale Operations & Customer Services Coordinator in Harrow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at SKIMS or similar brands. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by researching SKIMS and its products. Show us you’re passionate about what we do and how you can contribute to our mission of delivering exceptional customer experiences.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to let us know what makes you tick!
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple gesture that shows your enthusiasm for the role and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Wholesale Operations & Customer Services Coordinator in Harrow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Wholesale Operations & Customer Services Coordinator role. Highlight your experience with wholesale order processes and logistics, as well as any relevant achievements in previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for the brand and how your values align with SKIMS. Mention specific experiences that demonstrate your proactive approach and attention to detail.
Showcase Your Communication Skills: Since this role involves liaising with various teams and partners, make sure to highlight your strong communication skills in both your CV and cover letter. Give examples of how you've effectively managed customer inquiries or collaborated with teams in the past.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets to the right people!
How to prepare for a job interview at SKIMS
✨Know Your Stuff
Before the interview, make sure you understand SKIMS' products and values. Familiarise yourself with their innovative approach to underwear and loungewear. This will help you connect your experience in wholesale operations to their mission of delivering exceptional customer experiences.
✨Showcase Your Detail Orientation
As a Wholesale Operations & Customer Services Coordinator, attention to detail is key. Be ready to discuss specific examples from your past roles where your meticulous nature helped solve problems or improve processes. Highlight your experience with order management and logistics to demonstrate your fit for the role.
✨Communicate Clearly
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and concisely. Prepare to discuss how you've effectively liaised with teams and customers in previous roles, especially when handling inquiries or resolving issues.
✨Be Proactive and Solution-Oriented
SKIMS values proactive individuals who can drive improvements. Think of instances where you took the initiative to enhance workflows or resolve challenges. Share these stories during your interview to show that you're not just reactive but also forward-thinking.