SKIMS is seeking a proactive CX Operations & Support Specialist, EMEA, based in London. This hybrid role (2-3 days in office) links frontline customer support with operational teams to drive seamless customer journeys across the EMEA region.
You will investigate escalations, resolve complex issues, manage carrier and fulfillment exceptions, support fraud and claims processes, and partner with multiple teams to scale our customer experience while maintaining high standards.
#J-18808-LjbffrEMEA CX Ops & Support Specialist - London Hybrid employer: SKIMS
At SKIMS, we pride ourselves on being an exceptional employer that values creativity, inclusivity, and personal growth. As a Team Member, you'll enjoy a supportive work culture that prioritises your wellbeing with generous employee discounts, paid sick time, and mental health resources. Join our passionate team in a fast-paced environment where you can make a meaningful impact while developing your skills and contributing to our mission of delivering outstanding customer experiences.
