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For Companies At a Glance
- Tasks: Manage order fulfillment, resolve customer issues, and coordinate with international teams.
- Company: Join SKIMS, a trendsetting brand in underwear and loungewear, based in Covent Garden, London.
- Benefits: Enjoy a hybrid work model and competitive salary of £60,000 - £66,000 per year.
- Why this job: Be part of a dynamic team shaping the future of fashion and enhancing customer experiences.
- Qualifications: 3+ years in ecommerce or customer service; strong problem-solving and communication skills required.
- Other info: Fluency in English is essential; other European languages are a plus.
The predicted salary is between 48000 - 92400 £ per year.
Based in our London Office location – Covent Garden
SKIMS is a solutions-oriented brand creating the next generation of underwear, loungewear, and shapewear.
We set new standards with our game-changing product and are a driving force within pop culture.
As a CX Ops Supervisor, you will play a critical role by liaising with our EU distribution center, SKIMS HQ (Los Angeles), and customers directly when needed. You’ll manage EU warehouse fulfillment requests, assess high-risk orders, coordinate out-of-stock communications, and work across departments to resolve customer order and return issues.
Reporting to the CX Ops Manager, this role is part of the Customer Experience team and based in London.
Key Operations Responsibilities:
- Manage daily order fulfillment and exceptions processing
- Handle fraud prevention, risk assessment, and chargeback responses
- Monitor and resolve EU customer issues and warehouse operations
- Coordinate with international teams during US off-hours
- Generate weekly reports on damages, product feedback, and operational insights
- Process order modifications (address changes, cancellations, etc.)
- Support global e-commerce operations
Key Customer Service Responsibilities:
- Troubleshoot solutions for fulfillment and returns issues while ensuring adherence to company policies
- Work cross-departmentally to resolve customer order issues and enable a seamless shopping experience
- Gather and filter customer feedback to appropriate departments
Key Skills, Experience, & Requirements:
- 3+ years experience in ecommerce or customer service
- Requires a hybrid office model (onsite 3x weekly minimum)
- Strong problem-solving and organizational abilities
- Proficiency in Excel and customer service platforms
- Excellent communication and teamwork skills
- Fluent English required, other European languages valued
£60,000 – £66,000 a year
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CX Ops Supervisor, Logistic and Warehouse Support (EMEA) employer: SKIMS
Contact Detail:
SKIMS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CX Ops Supervisor, Logistic and Warehouse Support (EMEA)
✨Tip Number 1
Familiarize yourself with the e-commerce landscape, especially in the EU market. Understanding regional differences in customer behavior and logistics can give you an edge during interviews.
✨Tip Number 2
Highlight your experience with cross-departmental collaboration. Be ready to share specific examples of how you've successfully worked with different teams to resolve customer issues or improve processes.
✨Tip Number 3
Brush up on your Excel skills, as proficiency is a key requirement. Consider practicing data analysis or reporting tasks that could be relevant to the role, showcasing your ability to generate insights from data.
✨Tip Number 4
Prepare to discuss your problem-solving strategies. Think of scenarios where you've effectively handled order fulfillment challenges or customer service issues, and be ready to explain your thought process.
We think you need these skills to ace CX Ops Supervisor, Logistic and Warehouse Support (EMEA)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the CX Ops Supervisor position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to emphasize relevant experience in e-commerce and customer service. Include specific examples of problem-solving and organizational skills that relate to the responsibilities mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experience and logistics. Mention your proficiency in Excel and any additional languages you speak, as these are valued by SKIMS.
Highlight Teamwork and Communication Skills: In both your CV and cover letter, provide examples of how you've successfully worked in teams and communicated effectively across departments. This is crucial for the role, as it involves liaising with various teams and stakeholders.
How to prepare for a job interview at SKIMS
✨Showcase Your Problem-Solving Skills
As a CX Ops Supervisor, you'll need to demonstrate strong problem-solving abilities. Prepare examples from your past experience where you successfully resolved customer issues or improved operational processes.
✨Familiarize Yourself with E-commerce Trends
Stay updated on the latest trends in e-commerce and customer service. Being knowledgeable about current challenges and innovations in the industry will show your passion and commitment to the role.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be ready to discuss how you've successfully collaborated with different departments or teams in previous positions to resolve issues and enhance customer experiences.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle high-risk orders or out-of-stock situations. Think through potential responses and solutions to demonstrate your critical thinking and adaptability.
