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- Tasks: Manage wholesale orders and ensure seamless customer service across EMEA markets.
- Company: Join SKIMS, a cutting-edge brand redefining modern apparel with a focus on innovation.
- Benefits: Enjoy private medical insurance, life assurance, income protection, and wellness perks.
- Other info: Opportunity to grow in a fast-paced, inclusive environment with global impact.
- Why this job: Be part of a dynamic team that values creativity and operational excellence.
- Qualifications: 2+ years in a similar role with strong organisational and communication skills.
The predicted salary is between 30000 - 40000 ÂŁ per year.
SKIMS is a solutions‑oriented brand creating the next generation of underwear, loungewear, shapewear, and essentials. We are setting new standards by delivering technically innovative, comfort‑driven products with elevated design for everybody. At the intersection of culture, innovation, and commerce, SKIMS is a global brand redefining modern apparel. Our teams are built on creativity, collaboration, and operational excellence, and we are committed to fostering an inclusive, high‑performance environment where ambitious, curious, and values‑driven individuals can do the best work of their careers.
As we continue to grow across EMEA markets, we are committed to delivering seamless and exceptional customer experience. We are looking for a proactive and detail‑oriented Wholesale Operations & Customer Services Coordinator to join our growing team in London.
Key Responsibilities- Process and manage wholesale and franchise orders accurately using ERP/order, across EMEA markets.
- Monitor order progress from confirmation through to delivery.
- Coordinate with the 3PL in Europe and logistics teams to ensure on‑time delivery.
- Route and coordinate Ex‑Works shipments, liaising with customer‑nominated freight forwarders and managing customers’ booking portals.
- Prepare and manage shipping documentation and export paperwork where required.
- Prepare proforma invoices for pre‑payment customers.
- Liaise with the AR team for payment discrepancies, compliance charges and credit hold.
- Handle order amendments, returns, and credit requests.
- Support the sales team with customers’ requests.
- Build relationships with wholesale and franchise partners, and respond to enquiries regarding pricing, product availability, and deliveries.
- Assist with sales orders reports and general order book management.
- Maintain accurate customer records, pricing, and order data.
- Support the implementation of process improvements and workflow optimisations.
- Maintain up‑to‑date documentation, SOPs, and process guidelines.
- Minimum 2 years of experience in a similar role, working with key accounts such as Selfridges, Harrods, Net‑a‑porter.
- Proficient in Microsoft Office (particularly Excel & Outlook).
- Solid understanding of wholesale order processes and logistics.
- Strong attention to detail and ability to maintain data accuracy across systems.
- Excellent organisational skills and ability to manage multiple tasks simultaneously.
- Strong communication skills, both written and verbal, for internal teams and customers.
- Private Medical Insurance (PMI)
- Group Life Assurance
- Income Protection
- Critical Illness
- Pension Scheme
- Modern Health
- ClassPass
Wholesale Operations & Customer Services Coordinator in City of Westminster employer: SKIMS
Contact Detail:
SKIMS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Wholesale Operations & Customer Services Coordinator in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at SKIMS or similar brands. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by researching SKIMS and its products. Show us you’re passionate about what we do and how you can contribute to our mission of delivering exceptional customer experiences.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to let us know what makes you tick!
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in being part of our team.
We think you need these skills to ace Wholesale Operations & Customer Services Coordinator in City of Westminster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Wholesale Operations & Customer Services Coordinator role. Highlight relevant experience, especially with wholesale order processes and logistics, to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter should tell us why you’re excited about joining SKIMS. Share your passion for customer service and how your skills can contribute to our mission of delivering exceptional experiences.
Showcase Your Attention to Detail: In your application, demonstrate your strong attention to detail. We love candidates who can maintain data accuracy and manage multiple tasks without missing a beat, so give us examples of how you've done this in the past.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at SKIMS
✨Know Your Stuff
Before the interview, make sure you understand SKIMS' products and values. Familiarise yourself with their wholesale operations and customer service approach. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Experience
Be ready to discuss your previous experience in wholesale operations and customer service. Prepare specific examples of how you've managed orders, handled logistics, or improved processes. This will highlight your relevant skills and make you stand out.
✨Ask Smart Questions
Prepare thoughtful questions about the team dynamics, company culture, and expectations for the role. This shows that you're engaged and eager to learn more about how you can contribute to SKIMS' success.
✨Demonstrate Attention to Detail
Since this role requires strong organisational skills and data accuracy, be sure to highlight instances where you've successfully managed multiple tasks or maintained precise records. This will reassure the interviewers that you can handle the responsibilities of the position.