At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive sales performance.
- Company: Join SKIMS, a forward-thinking brand revolutionising underwear and loungewear.
- Benefits: Enjoy competitive pay, generous discounts, health benefits, and paid time off.
- Other info: Flexible hours with opportunities for growth in a supportive environment.
- Why this job: Be a part of an inclusive culture that values your unique perspective and creativity.
- Qualifications: Previous retail supervisory experience and a passion for fashion are essential.
The predicted salary is between 28 - 28 £ per hour.
Overview
SKIMS is a solutions-oriented brand creating the next generation of underwear, loungewear, and shapewear.
As a Supervisor, you drive daily results and lead moments on the sales floor.
You’re a role model for delivering excellent customer experiences and help create a high performing, inclusive, and cohesive environment.
You support daily operations, coach Team Members in the moment, and help bring our values to life during each shift.
Your passion for our brand, strong leadership skills, and ability to create a positive shopping environment will drive the success of our store.
Responsibilities
- Lead with a Customer Obsessed mindset by delivering warm, intentional, and personalized service on the floor and modeling those behaviors for the team.
- When you are assigned as the Sales Floor Captain, you drive performance through zone management, coaching, and team motivation.
- Ensure daily tasks and operational priorities are executed with a lens of Operational Excellence, including opening/closing procedures, cash management accuracy, and store cleanliness.
- Coach Team Members on selling behaviors, product knowledge, and styling support that connect product features to the customer's needs.
- Deliver feedback and support individual growth moments by encouraging Learning Agility within the team.
- Help facilitate the training and onboarding of new Team Members. Support consistent reinforcement of our standards, brand values, and store policies.
- Maintain strong product knowledge and support execution of product launches, restocks, and floor updates.
- Assist the leadership team in achieving store KPIs goals and Drive Results by tracking sales performance, setting goals with the team, and celebrating wins!
- Partner with leaders to monitor inventory levels, visual standards, and product availability throughout the day.
- Communicate openly and respectfully with the team, helping to Inspire Yourself & Others and build a positive, inclusive culture.
- Proactively step in to resolve customer issues with empathy, speed, and ownership.
- Support execution of daily action plans, zone assignments, and shift recaps in partnership with Store and Assistant Leaders.
Requirements
- Previous experience in a supervisory or management role in retail, preferably in fashion or related industry.
- Passion for the SKIMS brand and our mission to serve the team and customers through innovation and inclusivity
- Strong ability to lead by example and motivate a team in a fast paced environment
- Excellent communication and interpersonal skills
- Passion and focus on team collaboration and customer connection
- Ability to use sales data and feedback to improve team performance and drive business results
- Strong attention to detail and ability to uphold visual and operational standards
- Strong communicator who can share expectations, give feedback, and respond to challenges with confidence
- Passion for the SKIMS brand and an ability to embody our values and service approach in every interaction
- Must be able to stand and remain physically active and move around all areas of the store and be accessible to customers for 100% of the scheduled shift
- Ability to bend, reach, and stretch for product, as well as lift, carry, and move items up to 40 pounds regularly throughout the shift
- Full Time Availability Requirements: Open Availability. We value flexibility and expect you to be available to work evenings, weekends, holidays, and overtime as needed.
- Does not want to be an influencer
Benefits + Total Rewards
- Competitive Pay with a performance based Bonus structure
- Generous employee discount
- Paid Time Off
- Comprehensive Health, Dental, Vision, and Life Insurance Plans
- Mental Health benefits to support your wellbeing
- Paid Parental Leave
- Employee Referral Bonus Program
SKIMS is committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique perspectives.
We welcome individuals from all backgrounds and experiences, believing that different voices drive creativity and innovation.
Our team thrives on collaboration, mutual support, and a shared passion for excellence.
Compensation: $28.00 / hour
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StudySmarter Expert Advice🤫
We think this is how you could land SKIMS Supervisor in Ashford
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like SKIMS, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like SKIMS!
We think you need these skills to ace SKIMS Supervisor in Ashford
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at SKIMS, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at SKIMS and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show SKIMS that you’re ready to jump in and contribute right away!
How to prepare for a job interview at SKIMS
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
