At a Glance
- Tasks: Lead and develop a team of trainers to deliver top-notch training experiences.
- Company: Join Skillsoft, a global leader in AI-native skills management.
- Benefits: Enjoy competitive salary, flexible work options, and growth opportunities.
- Other info: Dynamic environment with a focus on continuous improvement and innovation.
- Why this job: Make a real impact by empowering learners and driving organisational growth.
- Qualifications: 5+ years in corporate training leadership and strong coaching skills required.
The predicted salary is between 50000 - 65000 £ per year.
At Skillsoft, we believe skills fuel growth. Our mission is to empower every organization and every learner to turn constant change into continuous growth. As part of the team, your skills will help organizations understand what skills they have, what they need next, and how to apply them in ways that drive real performance and progress.
Skillsoft Global Knowledge is seeking an experienced Training Delivery Manager to be responsible for leading and developing a team of Subject Matter Experts (SMEs), Internal Corporate Trainers and External Contract Trainers to ensure the highest standards of training delivery across all technologies. In this role, you will have the opportunity to manage the day-to-day trainer performance, embed consistent quality frameworks, and drive trainer utilization while ensuring an excellent learner experience reflected in strong NPS, CSAT and quality outcomes.
The ideal candidate is an experienced people leader with a strong background in training, professional services, or corporate learning environments. They possess a passion for coaching and mentoring training professionals, a keen eye for quality, and the ability to manage operational demands in a fast-paced environment.
Key Responsibilities- People Leadership & Development
- Conduct regular 1:1s with Internal and External trainers and maintain adherence to agreed frequency.
- Set individual development plans in line with the Trainer skills matrix and forecast (using the GTL framework).
- Support trainer career progression, skill development, and capability uplift to ensure continued capability usage.
- Lead and participate in interviews for trainer replacements or expansion roles.
- Maintain relationship with key freelancers / contract provider companies.
- Where needed set development plans to support key external trainer skills.
- Deliver training to trainers (internal and external on GK standards).
- Quality Assurance
- Perform scheduled quality observations of training delivery (minimum of one per month per internal trainer).
- Perform scheduled quality observations of training delivery (minimum of two per year per external trainer).
- Maintain and evolve the quality observation framework.
- Deliver feedback sessions and coaching based on observation and survey results.
- Track weekly team quality and survey scores and implement improvement actions.
- Analyze Learner feedback evaluations for trends and opportunities.
- Performance & Operations Management
- Monitor and manage trainer performance against KPIs, quality metrics, and expectations.
- Oversee trainer utilization and ensure optimal allocation, working closely with Scheduling.
- Manage holiday approvals and ensure delivery coverage.
- Facilitate Trainer expense approvals in line with policies.
- Handle trainer complaints and issues through appropriate channels.
- Enable access to SME resource for content and product development, translations and bid support.
- Manage administrative tasks such as reporting, scheduling, documentation, and compliance activities.
- Ensure trainer profiles are up to date on online resource portals (certifications, Languages etc.).
- Monitor and manage skills gaps and identify internalizing opportunities.
- External Trainer (Freelancer) Management – Country
- Own the country freelancer bench strategy (capacity, skills coverage, languages, locations) aligned to forecast demand and delivery plans vs internal team.
- Source, screen and onboard external trainers, ensuring consistent vetting, contracting readiness and fit to the Trainer skills matrix.
- Define and communicate delivery standards, ways of working and required tools/processes for freelancers (scheduling, attendance, reporting, learner comms).
- Ensure freelancers are enabled on the latest content, labs and delivery guidance (briefings, updates, train-the-trainer sessions) prior to delivery.
- Monitor external trainer performance against quality, NPS/CSAT, professionalism and adherence expectations; take corrective actions as needed.
- Manage freelancer scheduling/coverage to protect delivery continuity (including substitutions, escalation management and last-minute coverage).
- Approve and validate freelancer deliverables (session completion, timesheets/invoicing inputs where applicable) in line with internal controls.
- Ensure compliance with required policies (data privacy, information security, code of conduct, client/site rules) and maintain necessary documentation.
- Stakeholder Management
- Work collaboratively with Program Owners, Training Operations (Scheduling), and Presales teams.
- Participate in weekly or monthly review sessions with leadership to discuss utilization, quality, NPS, and risks.
- Provide insights and recommendations for improving the learner and client experience.
- Continuous Improvement & Value Add
- Drive the creation and refinement of training materials, assets, and value‑add content.
- Identify opportunities to enhance delivery efficiency, trainer capability, and process maturity.
- Support new program launches and ensure trainers are adequately prepared.
- Team Utilization
- Team NPS Scores
- Team Quality Observation Scores
- Trainer CSAT 1:1 Adherence
- Value‑Add Content
- External Trainer Coverage: % of sessions covered without escalation / cancellation due to trainer availability.
- Freelancer Onboarding Cycle Time: average time from need identified to trainer approved and delivery-ready.
- Freelancer Quality Score: average observation score for external trainers and % meeting quality threshold.
- Freelancer Learner Experience: NPS/CSAT for sessions delivered by freelancers vs. target.
- Freelancer Compliance & Admin Accuracy: % of required documentation completed on time and invoices/timesheets validated without rework.
- 5+ years of professional experience leading trainers or Subject Matter Experts in corporate training environments with a Bachelor’s degree or equivalent combination of education and experience.
- 2+ years of People Management experience.
- Strong capability to provide coaching, leadership, and feedback.
- Ability to analyze quality, delivery, and learner experience metrics.
- Robust operational discipline and organizational skills.
- Excellent communication and stakeholder management, as well as collaboration skills.
- Experience with Performance Management & Operational Excellence.
Skillsoft is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.
Training Delivery Manager employer: Skillsoft
At Skillsoft, we foster a dynamic and inclusive work culture that prioritises employee growth and development. As a Training Delivery Manager, you will lead a passionate team in a fast-paced environment, benefiting from comprehensive training resources, mentorship opportunities, and a commitment to quality that ensures both personal and professional advancement. Located in a vibrant area, our company offers a unique chance to make a meaningful impact while enjoying a supportive atmosphere that values innovation and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Training Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the training and corporate learning space. Attend industry events or webinars where you can meet potential employers and showcase your skills. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for interviews by researching Skillsoft and understanding their mission. Be ready to discuss how your experience aligns with their goals of empowering learners and driving performance. Show them you’re not just another candidate, but someone who truly gets their vision.
✨Tip Number 3
Practice your delivery! As a Training Delivery Manager, your communication skills are key. Conduct mock interviews with friends or mentors to refine your responses and get comfortable discussing your leadership style and training philosophy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Skillsoft team and contributing to their mission.
We think you need these skills to ace Training Delivery Manager
Some tips for your application 🫡
Show Your Passion for Training:When you're writing your application, let your enthusiasm for training and development shine through. We want to see how your experience aligns with our mission of empowering learners and organisations. Share specific examples that highlight your coaching and mentoring skills!
Tailor Your Application:Make sure to customise your application to reflect the key responsibilities and skills mentioned in the job description. We love it when candidates take the time to connect their experiences with what we’re looking for. It shows us you’re genuinely interested in the role!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Use bullet points where possible to make your achievements stand out. Remember, less is often more!
Apply Through Our Website:We encourage you to submit your application directly through our website. This ensures that your application gets to the right people quickly. Plus, it’s super easy to do! Just follow the prompts and you’ll be on your way to joining our team.
How to prepare for a job interview at Skillsoft
✨Know Your Stuff
Make sure you’re well-versed in the key responsibilities of a Training Delivery Manager. Brush up on your knowledge of training delivery standards, quality assurance processes, and performance management metrics. Being able to discuss these topics confidently will show that you’re serious about the role.
✨Showcase Your Leadership Skills
Since this role involves leading a team of trainers, be prepared to share examples of how you've successfully managed and developed teams in the past. Highlight your coaching techniques and how you've helped others grow in their roles. This will demonstrate your capability as a people leader.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and operational discipline. Think of specific situations where you had to manage trainer performance or handle complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Engage with Stakeholders
This role requires collaboration with various stakeholders, so be ready to discuss how you’ve worked with different teams in the past. Share your experiences in stakeholder management and how you’ve improved learner experiences through collaboration. This will show that you understand the importance of teamwork in achieving success.
