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- Tasks: Provide friendly customer support and help residents use library services.
- Company: Join the Keighley Library team at Bradford Council.
- Benefits: Gain valuable experience, training, and contribute to community activities.
- Why this job: Make a difference in your community while developing essential skills.
- Qualifications: Strong communication, organisation, and teamwork skills required.
- Other info: Flexible working across sites with opportunities for personal growth.
The predicted salary is between 24000 - 36000 £ per year.
Do you enjoy helping people of all ages and backgrounds? This is an exciting opportunity to join Bradford Council's Keighley Library team providing excellent customer service to local residents, as the council encourages them to use libraries as safe, welcoming spaces where they can use and borrow a range of resources and take part in activities.
Main Responsibilities:
- Provide friendly, professional customer support in person and remotely, helping people use library services.
- Handle day to day library tasks such as registering customers, issuing and returning items, answering enquiries, managing stock and supporting.
- Support the Area Manager by supervising staff and volunteers, ensuring high standards of customer care, maintaining a safe, secure environment.
- Help deliver community activities and events, promote library initiatives, work flexibly across sites, and contribute to training, health and safety.
Essential Skills:
- Communication skills
- Organisation skills
- Administration skills
- Teamwork
- IT skills
- Social skills
- Numeracy skills
Training Provided: Yes
Customer Support Assistant in Bradford employer: SkillsHouse Bradford
Contact Detail:
SkillsHouse Bradford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Assistant in Bradford
✨Tip Number 1
Get to know the library and its services inside out! Familiarise yourself with the resources available and the community activities on offer. This way, when you chat with potential employers, you can show off your knowledge and passion for helping others.
✨Tip Number 2
Practice your communication skills! Whether it's through mock interviews or casual chats with friends, being able to express yourself clearly and confidently is key. Remember, you're aiming to provide excellent customer service, so let that shine through in your conversations.
✨Tip Number 3
Network like a pro! Connect with people in the library sector, attend local events, and engage with community groups. You never know who might have a lead on a job or can give you insider tips on landing that Customer Support Assistant role.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for roles that suit your skills. Plus, it shows you're serious about joining our team and contributing to the community.
We think you need these skills to ace Customer Support Assistant in Bradford
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know why you love helping people! Share any experiences you've had in customer service, especially in a library or community setting. This will show us that you're genuinely interested in making a difference.
Highlight Relevant Skills: Make sure to mention the essential skills listed in the job description. We want to see your communication, organisation, and teamwork skills shine through. Use specific examples to demonstrate how you've used these skills in past roles.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded sentences. Make it easy for us to see why you’re a great fit for the role!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at SkillsHouse Bradford
✨Know Your Library Services
Familiarise yourself with the services and resources offered by the library. This will help you answer questions confidently and show your genuine interest in helping the community.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with diverse groups. Whether it's resolving a customer issue or explaining a service, demonstrating your communication prowess is key.
✨Demonstrate Team Spirit
Be ready to discuss your experience working in teams. Highlight instances where you supported colleagues or contributed to a positive team environment, as teamwork is crucial in this role.
✨Prepare for Scenario Questions
Think about potential scenarios you might face as a Customer Support Assistant. Practice how you would handle difficult customers or manage multiple tasks, showcasing your problem-solving and organisational skills.
