At a Glance
- Tasks: Be the calm voice for the public in emergencies and non-urgent situations.
- Company: Join West Yorkshire Police and make a difference in your community.
- Benefits: Earn while you learn with a Level 3 qualification and competitive pay.
- Other info: Intensive 16-week training programme with excellent career progression opportunities.
- Why this job: Support victims and vulnerable callers, providing essential guidance and reassurance.
- Qualifications: No prior experience needed, just a commitment to training and helping others.
The predicted salary is between 20000 - 25000 £ per year.
As an Initial Contact Officer for West Yorkshire Police, you will be the first point of contact for members of the public calling 999 or 101 or using our webchat service.
Could you be the calm voice people rely on in an emergency?
Responsibilities
- Act as the first point of contact for members of the public contacting the police via emergency and non emergency channels.
- Handle a wide range of calls, from serious and high risk incidents to non urgent matters such as parking or anti social behaviour.
- Calmly support victims and vulnerable callers, providing reassurance, guidance, and clear advice.
We will equip you with the knowledge and skills needed to handle incidents confidently through an extensive 16-week training programme.
To succeed in this role, you will be expected to fully engage with and commit to all stages of training.
All candidates will follow an Apprenticeship Training programme which is an opportunity to earn a wage whilst gaining a nationally recognised Level 3 qualification (equivalent to A Level).
The training is intensive and requires focus, resilience, and dedication, but it is designed to prepare you thoroughly for the demands of the role.
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