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- Tasks: Drive new business in player support and community management for live service games.
- Company: Join a global games services organisation with a passion for player experience.
- Benefits: Competitive salary, performance-based commission, and fully remote work.
- Why this job: Make a real impact on player experiences while working with top game studios.
- Qualifications: 7+ years in B2B sales, with a focus on player support in gaming.
- Other info: Enjoy a supportive, entrepreneurial culture and excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Are you an experienced business development leader with a passion for player experience and live service games? This is an opportunity to join a global games services organisation and help scale player support, community management, and live operations solutions across the North American market. This fully remote role is focused on growing partnerships with game developers and publishers, helping them deliver outstanding player experiences throughout the lifecycle of their games.
About the role... As a Senior Business Development Manager focused on Player Support, you will be responsible for driving new business across the United States and Canada. You will work closely with delivery, marketing, and leadership teams to identify opportunities, shape solutions, and build long-term relationships with studios ranging from indie to AAA. This role suits someone who is commercially driven, highly relationship-focused, and deeply familiar with live service games and outsourced support models.
What you'll be doing:
- Identify and develop new business opportunities across player support, community management, and live operations services
- Build and maintain strong relationships with decision-makers at game developers, publishers, and live service operators
- Lead targeted outbound and inbound sales activity using CRM tools, social outreach, and industry events
- Own the full sales lifecycle from prospecting and discovery through proposal, negotiation, and contract close
- Partner closely with internal delivery teams to ensure smooth onboarding and long-term client success
- Track market trends, competitor activity, and evolving studio needs to refine positioning and sales strategy
- Collaborate with global teams to develop scalable, client-focused solutions and account growth plans
What we're looking for:
- 7+ years of experience in B2B sales or account management
- At least 3 years of experience selling or delivering player support, community management, customer experience, or QA services within games
- Proven track record of closing deals and meeting or exceeding revenue targets
- Strong understanding of live service operations, player lifecycle management, and outsourced service delivery
- Established network within the games industry, particularly among producers, live ops leaders, and player experience stakeholders
- Excellent communication, negotiation, and presentation skills
- Self-motivated and comfortable working remotely, with flexibility to travel for client meetings and events
- Genuine passion for video games and how studios engage and retain players
Nice to have:
- Experience in co-development, localisation, or game technology services
- Familiarity with CRM systems, pipeline management, and revenue forecasting
- A collaborative, partnership-led sales approach
What's on offer:
- Competitive base salary with performance-based commission
- Fully remote working across the United States or Canada
- Opportunity to work closely with studios creating globally recognised games
- Supportive, entrepreneurial, and games-focused culture
- Pension and life assurance benefits
If you’re a commercially driven business development professional who understands player support and live service games, and you’re excited about helping studios build better player experiences, we’d love to hear from you.
Senior BD Manager employer: Skillsearch
Contact Detail:
Skillsearch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior BD Manager
✨Network Like a Pro
Get out there and connect with industry folks! Attend gaming events, webinars, or even local meetups. Building relationships with decision-makers in the games industry can open doors that a CV just can't.
✨Show Your Passion
When you get the chance to chat with potential employers, let your love for games shine through! Share your insights on player experiences and live service games to show you're not just another candidate, but someone who truly gets the industry.
✨Leverage Social Media
Use platforms like LinkedIn to showcase your expertise and connect with key players in the gaming world. Share relevant content, engage in discussions, and don’t be shy about reaching out directly to those you admire in the field.
✨Apply Through Our Website
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to amazing player experiences.
We think you need these skills to ace Senior BD Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior BD Manager. Highlight your experience in B2B sales and player support, and don’t forget to mention any relevant achievements that showcase your ability to close deals and build relationships.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for live service games and how your background aligns with our mission at StudySmarter. Be genuine and let your personality come through!
Showcase Your Industry Knowledge: We want to see that you’re not just familiar with the games industry but that you’re also keeping up with market trends and competitor activity. Mention any insights or experiences that demonstrate your understanding of player lifecycle management.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Skillsearch
✨Know Your Games
Make sure you’re up to speed with the latest trends in live service games and player support. Familiarise yourself with popular titles and their community management strategies. This will show your passion for the industry and help you connect with the interviewers.
✨Showcase Your Network
Highlight your established connections within the games industry. Be ready to discuss how these relationships can benefit the company. Mention specific examples of how you've leveraged your network to close deals or enhance player experiences.
✨Prepare for Scenario Questions
Expect questions that ask you to solve hypothetical business development challenges. Think about how you would identify new opportunities or handle client objections. Practising these scenarios can help you articulate your thought process clearly.
✨Demonstrate Your Sales Strategy
Be prepared to discuss your approach to the full sales lifecycle. Share specific examples of how you’ve successfully prospected, negotiated, and closed deals in the past. This will illustrate your commercial drive and strategic thinking.
