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For Companies At a Glance
- Tasks: Help customers succeed with our AI software, from onboarding to renewals.
- Company: Fast-growing AI software company revolutionising automotive retail.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Make a real difference in customer experiences and drive impactful results.
- Qualifications: Multilingual skills and a passion for customer success in SaaS.
- Other info: Join a dynamic team and thrive in a scale-up environment.
The predicted salary is between 36000 - 60000 £ per year.
Are you a multilingual Customer Success Manager who loves helping customers adopt SaaS products, drive results, and renew with confidence? We’re hiring a Customer Success Manager to join a fast‑growing AI software company transforming the automotive retail experience through AI‑powered video. This role is ideal for someone who thrives in a scale‑up environment, enjoys owning onboarding through renewal, and can build trusted relationships across a diverse European customer base.
About the role
As a Customer Success Manager, you’ll act as the trusted post‑sale partner for a portfolio of customers. You’ll own onboarding, training, adoption, engagement, and renewals – ensuring clients consistently achieve value and see measurable impact from the platform.
You’ll work closely with Sales, Product, Creative, and Support to align customer needs with delivery, surface product feedback, reduce churn risk, and strengthen long‑term relationships.
Customer Success Manager in City of London employer: Skillsearch
Contact Detail:
Skillsearch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Customer Success Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its products inside out. Show us that you understand how our AI-powered video solutions can transform the automotive retail experience and how you can help customers achieve success with it.
✨Tip Number 3
Practice your pitch! Be ready to explain how your multilingual skills and experience in SaaS can drive results for our diverse European customer base. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Success Manager in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Success Manager role. Highlight your multilingual abilities and any experience you have in SaaS or customer success to show us you're the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about helping customers succeed and how your background makes you the ideal candidate for this role. Be genuine and let your personality come through!
Showcase Your Results: When detailing your past experiences, focus on the results you've driven for customers. Use specific examples to demonstrate how you've helped clients adopt products and achieve their goals. We love seeing measurable impact!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Skillsearch
✨Know Your SaaS Inside Out
Make sure you understand the SaaS products the company offers. Familiarise yourself with their features, benefits, and how they solve customer problems. This will help you demonstrate your ability to drive results and support customers effectively.
✨Showcase Your Multilingual Skills
As a multilingual candidate, highlight your language skills during the interview. Be prepared to discuss how your language abilities have helped you build relationships with diverse clients in the past. This can set you apart as a valuable asset for a European customer base.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and customer management strategies. Think of specific examples from your previous roles where you successfully onboarded clients or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Emphasise Relationship Building
In this role, building trusted relationships is key. Be ready to discuss how you've fostered long-term partnerships with clients in the past. Share stories that illustrate your ability to engage customers and ensure they see measurable impact from the services provided.
