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- Tasks: Provide top-notch 2nd line tech support in secure cloud environments.
- Company: Join a dynamic team focused on high-quality user support.
- Benefits: Competitive pay, flexible work options, and opportunities for growth.
- Why this job: Make a real difference by solving tech issues for users every day.
- Qualifications: 2-5 years in tech support with strong macOS and Microsoft 365 skills.
- Other info: Fast-paced environment with a focus on continuous improvement and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a Tech Bar Engineer (Contract) to deliver high-quality 2nd line technical support, providing both face-to-face and remote assistance within secure, cloud-based environments where reliability and performance are critical. You will act as an escalation point for incidents and service requests that cannot be resolved at 1st line, taking ownership through to resolution and ensuring service levels are met. This is a customer-facing role that suits someone confident working directly with users while maintaining strong technical and security standards.
Key Responsibilities
- Deliver 2nd line support via the Tech Bar, both onsite and remotely
- Diagnose and resolve escalated issues across macOS, Windows, iOS and Android
- Support Microsoft 365 services including Exchange Online, Teams, SharePoint and OneDrive
- Configure and support end-user hardware such as laptops, mobile devices and printers
- Manage and support software services including MDM solutions, VPNs and Microsoft 365
- Support onboarding, user provisioning and day-to-day technical queries
- Escalate complex issues to 3rd line teams or external vendors while retaining ownership
- Create and maintain knowledge base documentation and contribute to continuous improvement
- Work collaboratively with internal teams and external suppliers
- Ensure adherence to ISO 27001 standards and ITIL service management processes
This role offers an excellent opportunity for an experienced contractor who enjoys delivering high-quality user support in professional, fast-paced environments.
Required Skills and Experience
- 2–5 years’ experience in a 2nd line or Tech Bar support role
- Strong macOS support experience, with additional exposure to Windows, iOS and Android
- Hands-on administration of Microsoft 365 services
- Knowledge of Active Directory, Azure AD / Entra ID and identity management
- Experience working with ITIL-aligned service desk or ticketing systems such as ServiceNow
- Strong troubleshooting ability with a customer-focused approach
- Ability to manage workload effectively and prioritise incidents in line with SLAs
- Active SC Clearance, transferable
Desirable Experience
- ITIL Foundation certification
- Microsoft 365 Administrator or Apple certifications
- Experience with security and access management tools such as Intune, Okta, Zscaler or Workspace ONE
- Previous experience supporting VIP or high-profile users
- Exposure to ISO 27001 or ISO 9001 regulated environments
Tech Bar Engineer (SC Cleared) employer: Skillsbay Ltd
Contact Detail:
Skillsbay Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tech Bar Engineer (SC Cleared)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend tech meetups, webinars, or even online forums. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of your work, bring them along to interviews. Demonstrating your technical prowess with real-life scenarios can set you apart from other candidates.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to 2nd line support and technical troubleshooting. Role-play with a friend or use mock interviews to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Keep an eye on our job listings and make sure your application stands out by tailoring it to the specific role.
We think you need these skills to ace Tech Bar Engineer (SC Cleared)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd line support and any relevant tech skills. We want to see how your background aligns with the Tech Bar Engineer role, so don’t be shy about showcasing your macOS, Windows, and Microsoft 365 expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your customer-facing experience and how you’ve tackled complex issues in the past. We love a good story that shows off your problem-solving skills!
Show Off Your Technical Skills: In your application, make sure to highlight your hands-on experience with tools like Active Directory and MDM solutions. We’re looking for someone who can hit the ground running, so let us know how you’ve used these technologies in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Skillsbay Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around macOS, Windows, iOS, and Android. Be ready to discuss specific troubleshooting scenarios you've encountered in the past and how you resolved them.
✨Showcase Your Customer Service Skills
Since this role is customer-facing, practice how you communicate with users. Think of examples where you've successfully helped someone with a tech issue, and be prepared to demonstrate your ability to stay calm and professional under pressure.
✨Familiarise Yourself with Microsoft 365
As you'll be supporting Microsoft 365 services, make sure you know the ins and outs of Exchange Online, Teams, SharePoint, and OneDrive. Consider preparing a few questions about these services to show your interest and expertise.
✨Understand Security Standards
With a focus on ISO 27001 standards, it’s crucial to understand security protocols. Be ready to discuss how you’ve adhered to security measures in previous roles and how you would ensure compliance in this position.
