Salary: £38,000 - 78,000 per year
Requirements
- Strong background supporting enterprise infrastructure environments
- Experience across networking, infrastructure and end-user technologies
- Knowledge of cloud platforms including Azure, AWS and Microsoft 365
- Experience working within ITSM frameworks and service delivery environments
- Familiarity with ServiceNow and Atlassian tools such as Jira and Confluence
- Understanding of security and compliance standards including ISO27001 and Cyber Essentials
- Ability to lead technical teams and drive continuous improvement initiatives
- Strong stakeholder engagement and communication skills
- Right to work in the UK
Responsibilities
- Oversee our Infrastructure, Network and End User Computing services
- Drive service performance across Incident, Request and Problem Management processes
- Manage our operational risks, controls and compliance activities
- Identify and implement service improvements and efficiencies
- Support our technical teams through coaching, development and mentoring
- Coordinate planning activities and contribute to Agile delivery practices
- Ensure successful transition of projects and new technologies into BAU support
- Work closely with technical and business stakeholders to improve service outcomes
Technologies
- AWS
- Atlassian
- Azure
- Cloud
- Confluence
- Support
- ITSM
- JIRA
- Microsoft 365
- Network
- Security
- ServiceNow
- Office 365
- DevOps
More
We are a growing technology function supporting a complex enterprise environment. This is a hands‑on leadership role within a collaborative and supportive team, where we focus on keeping critical services secure, resilient and aligned to business needs. The position offers the opportunity to influence technology services, lead improvement initiatives and work in a flexible environment where professional development is actively encouraged.
