At a Glance
- Tasks: Lead and enhance IT services across Infrastructure, Networks, and End User Computing.
- Company: Join a forward-thinking company focused on innovative engineering solutions.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Other info: Collaborative culture with a focus on continuous improvement and innovation.
- Why this job: Shape the future of IT service delivery and drive impactful improvements.
- Qualifications: Proven leadership in technical engineering or infrastructure teams.
The predicted salary is between 51000 - 65000 £ per year.
We are recruiting for an experienced Engineering Services Manager to lead the day-to-day delivery of enterprise IT services across Infrastructure, Networks and End User Computing. This is a hands-on leadership role, responsible for ensuring high service performance, driving continual improvement and supporting the development of a multi-disciplinary engineering team. Working closely with senior technical leadership, you will help shape service delivery, manage operational risk and oversee the successful transition of new technologies into BAU support.
Key Responsibilities
- Lead the day-to-day delivery of Engineering Services across Infrastructure, Networks and End User Devices.
- Ensure effective delivery of Incident, Request and Problem Management, meeting agreed SLAs and KPIs.
- Drive continual service improvement across people, processes and technology.
- Manage operational risks, governance and compliance activities.
- Support Agile/PI planning and coordinate engineering priorities.
- Lead service transition for new technologies into operational support.
- Coach and develop technical teams, promoting collaboration and continuous improvement.
- Work closely with technical stakeholders to improve service delivery and operational performance.
About You
You will have experience leading technical engineering or infrastructure teams within a complex enterprise environment and possess strong knowledge.
Engineering Services Manager employer: Skillsbay Ltd
Skillsbay Ltd is an excellent employer that prioritises a flexible working environment, allowing you to balance your professional and personal life while leading the delivery of enterprise IT services. With a strong focus on employee growth, you will have access to comprehensive training and development opportunities, alongside a competitive benefits package that supports your well-being. Join a collaborative culture where innovation thrives, and your contributions directly impact the success of our IT services.
