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- Tasks: Provide 2nd line tech support for macOS, Windows, iOS, and Android.
- Company: Leading tech support provider with a focus on customer satisfaction.
- Benefits: Flexible working options, competitive pay, and opportunities for skill development.
- Why this job: Join a dynamic team and enhance your tech skills while helping others.
- Qualifications: 2-5 years of experience in tech support and strong troubleshooting skills.
- Other info: Ideal for those with SC Clearance looking for career growth.
The predicted salary is between 36000 - 60000 £ per year.
A prominent tech support provider is seeking a Tech Bar Engineer to deliver 2nd line support in a customer-facing environment. This role involves onsite and remote technical support for macOS, Windows 11, iOS, and Android platforms.
Candidates should have 2-5 years of relevant experience, strong skills in Microsoft 365 administration, and active SC Clearance preferred. The position requires troubleshooting and customer-facing abilities, following ITIL processes and ISO standards.
SC Cleared Tech Bar Engineer: 2nd Line Support (Onsite/Remote) in City of Westminster employer: Skillsbay Limited
Contact Detail:
Skillsbay Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SC Cleared Tech Bar Engineer: 2nd Line Support (Onsite/Remote) in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in roles similar to the Tech Bar Engineer position. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare for technical interviews by brushing up on your troubleshooting techniques for macOS, Windows 11, iOS, and Android. We recommend setting up mock interviews with friends or using online platforms to practice.
✨Tip Number 3
Be ready to demonstrate your customer-facing abilities. Think of examples from your past experiences where you’ve successfully resolved issues while keeping customers happy. We all know that great communication is key in tech support!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace SC Cleared Tech Bar Engineer: 2nd Line Support (Onsite/Remote) in City of Westminster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with macOS, Windows 11, and mobile platforms. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant tech support experience!
Show Off Your Troubleshooting Skills: In your application, give examples of how you've tackled tricky tech issues in the past. We love seeing candidates who can think on their feet and follow ITIL processes to resolve problems efficiently.
Highlight Customer-Facing Experience: Since this role is all about customer interaction, make sure to mention any previous roles where you provided support directly to users. We’re looking for those who can communicate clearly and effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Skillsbay Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of macOS, Windows 11, iOS, and Android platforms. Be ready to discuss specific troubleshooting scenarios you've encountered in the past and how you resolved them. This will show that you’re not just familiar with the systems but can also handle real-world issues.
✨Show Off Your Customer Service Skills
Since this role is customer-facing, it’s crucial to demonstrate your ability to communicate effectively with clients. Prepare examples of how you've successfully handled difficult customer interactions or provided exceptional support. This will highlight your interpersonal skills and commitment to customer satisfaction.
✨Familiarise Yourself with ITIL and ISO Standards
Understanding ITIL processes and ISO standards is key for this position. Brush up on these frameworks and be prepared to discuss how you’ve applied them in your previous roles. This will show that you’re not only technically proficient but also understand the importance of structured support processes.
✨Highlight Your Microsoft 365 Administration Experience
Since strong skills in Microsoft 365 administration are required, be ready to talk about your experience with this platform. Discuss any specific projects or tasks where you managed user accounts, configured settings, or resolved issues. This will demonstrate your hands-on experience and technical expertise.
