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For Companies At a Glance
- Tasks: Provide 2nd line support and technical assistance in a dynamic customer-facing environment.
- Company: Join a leading tech firm focused on innovative solutions and customer satisfaction.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Be part of a team that makes technology work for people, enhancing their experience.
- Qualifications: 2-5 years of Tech Bar support experience and strong troubleshooting skills.
- Other info: Work with cutting-edge tech and high-profile users in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Contract Tech Bar Engineer required to provide 2nd line support in a customer-facing environment, delivering both onsite and remote technical support.
Responsibilities
- Provide 2nd line Tech Bar support and escalation point in a customer-facing environment, delivering onsite and remote technical support.
- Support for macOS and Windows 11, plus iOS and Android.
- Microsoft 365 support (Exchange Online, Teams, SharePoint, OneDrive).
- Hardware and software support (laptops, mobiles, MDM, VPN).
- User onboarding and provisioning.
- Escalation to 3rd line/vendors with end-to-end ownership.
- Working to ITIL processes and ISO 27001 standards.
Qualifications
- 2-5 years' 2nd line/Tech Bar support experience.
- Strong macOS and Windows 11 support experience.
- Microsoft 365 administration experience.
- Active, transferable SC Clearance.
- Strong customer-facing and troubleshooting skills.
Nice to Have
- ITIL Foundation or relevant certifications.
- VIP/high-profile user support experience.
SC Cleared - Tech Bar Engineer in City of Westminster employer: Skillsbay Limited
Contact Detail:
Skillsbay Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SC Cleared - Tech Bar Engineer in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in roles similar to the Tech Bar Engineer. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or an informal meetup, be ready to demonstrate your troubleshooting prowess. Bring along examples of how you've tackled tech issues in the past.
✨Tip Number 3
Tailor your pitch! When you're chatting with hiring managers, make sure to highlight your experience with macOS, Windows 11, and Microsoft 365. Let them know how your background aligns perfectly with their needs for a Tech Bar Engineer.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, applying directly shows your enthusiasm and commitment to joining our team.
We think you need these skills to ace SC Cleared - Tech Bar Engineer in City of Westminster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 2nd line support experience, especially with macOS and Windows 11. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your Microsoft 365 knowledge!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re the perfect fit for the Tech Bar Engineer role. Share specific examples of your customer-facing support experience and how you’ve tackled challenges in the past.
Show Off Your Troubleshooting Skills: In your application, give us a glimpse of your troubleshooting prowess. Mention any tricky issues you've resolved, particularly in a customer-facing environment. We love seeing how you take ownership of problems and find solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Skillsbay Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of macOS, Windows 11, and Microsoft 365. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as well as how you resolved them. This will show that you’re not just familiar with the systems but can also handle real-world issues.
✨Show Off Your Customer Service Skills
Since this role is customer-facing, it’s crucial to demonstrate your strong communication and interpersonal skills. Prepare examples of how you've successfully supported users in the past, especially in high-pressure situations. Highlight your ability to remain calm and professional while resolving issues.
✨Familiarise Yourself with ITIL Processes
Understanding ITIL processes is key for this position. Brush up on the basics and be prepared to discuss how you’ve applied these principles in your previous roles. This will show that you can work effectively within their framework and contribute to maintaining high service standards.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about common tech support issues and how you would approach them. Practising these scenarios can help you articulate your thought process clearly during the interview.
