Learner Onboarding Executive in Walsall

We’re looking for a highly organised and proactive Onboarding Executive to join our growing team at Skills for Security. You’ll play a key role in ensuring apprentices have a smooth and compliant start to their learning journey.

Working closely with Talent Acquisition, Sales, Compliance, and Delivery teams, you’ll manage the onboarding process end-to-end making sure everything is in place for a successful learning launch.

This is a hybrid role and can be based anywhere in the UK, within commutable distance to one of our state-of-the-art training centres, which are located in Warrington, Walsall, Watford, Doncaster and Dagenham.

What You’ll Be Doing

• Coordinating the onboarding of apprentices alongside Talent Acquisition and Sales teams

• Ensuring all onboarding activities are completed in time for learning launch deadlines

• Liaising with employers and applicants to collect and verify all required documentation

• Conducting sign-up calls to guide apprentices and employers through the onboarding process

• Supporting funding processes and Apprenticeship Service account set-ups

• Working closely with the Compliance team to ensure all requirements are met

• Managing your own caseload while supporting the wider team during busy periods

• Keeping records up to date using HubSpot CRM

• Sending and chasing contracts and onboarding documentation

What We’re Looking For

Essential Criteria

• Learner-facing/onboarding experience

• Strong organisational skills and the ability to manage multiple priorities

• Excellent communication skills and confidence working with both employers and learners

• High attention to detail, particularly around compliance and documentation

• Ability to work to deadlines in a fast-paced environment

• A team player who is happy to support others when needed

Desirable Criteria

• Experience with CRM systems (HubSpot desirable)

• Previous experience in apprenticeships or compliance

What We Offer:

• Home/hybrid working

• Competitive salary and company bonus

• 33 days of annual leave, plus Christmas closure (3 days)

• Enhanced pension contributions

• Family friendly working hours

• Life assurance 3 x salary

• Refer a friend scheme

• Development and progression opportunities

• Funded qualification opportunities

Safer Recruitment:

As we accept students under 18 years of age and prioritise their safety, please note the following if we proceed with your application:

• We will require two references, specifically asking if there is any reason you should not be employed in roles involving responsibility for, or substantial access to, individuals under 18.

• We will need a satisfactory explanation for any gaps in your CV.A DBS check will be required before confirming your appointment

• If appointed, we will need to see your passport or other proof of identity and your original certificates.