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For Companies At a Glance
- Tasks: Manage customer support, resolve issues, and assist with technical installations.
- Company: Join a successful UK company known for its ethical recruitment practices.
- Benefits: Enjoy an attractive salary of £30,000-£50,000 per annum and flexible working options.
- Why this job: Be part of a dynamic team that values your skills and offers growth opportunities.
- Qualifications: Previous experience in customer support and strong networking knowledge required.
- Other info: Apply quickly as this role is in high demand!
The predicted salary is between 24000 - 40000 £ per year.
Skills Provision is seeking a Customer Support Manager for a successful company in the UK. We advise those interested to apply as soon as possible.
Salary & Benefits
Attractive Salary of £30,000-£50,000 p/a
The Role
- Scheduling training times and dates with the end customer
- Managing customer issues related to both technical and project matters
- Assisting with the installation and commissioning of Base Station Controllers
- Performing acceptance testing on-site with the customer
- Advising customers on IP and RF network configuration options
- Work with various stakeholders inside and outside the business
Requirements
- Previous experience in a similar role
- High level of presentation and documentation skills
- Comprehensive understanding of principles and protocols
- Detailed understanding of networking principles
- System administration level knowledge
- Ability to work independently and under pressure from demanding customers
- A methodical approach to carrying out procedures and recording the results
Skills Provision is an ethical international recruitment agency, as such our adverts do not discriminate with regards to age, race, gender, colour, creed, religion, sexual orientation, disability, and nationality.
Customer Support Manager Needed UK New employer: Skills Provision
Contact Detail:
Skills Provision Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Manager Needed UK New
✨Tip Number 1
Familiarise yourself with the latest trends in customer support technology and tools. Being knowledgeable about the software and systems used in customer support can give you an edge during interviews.
✨Tip Number 2
Network with professionals in the customer support field. Attend industry events or join online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer issues in the past. Highlighting your problem-solving skills and ability to work under pressure will resonate well with potential employers.
✨Tip Number 4
Research the company thoroughly before your interview. Understanding their products, services, and customer base will allow you to tailor your responses and demonstrate your genuine interest in the role.
We think you need these skills to ace Customer Support Manager Needed UK New
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support management. Focus on your previous roles, especially those that involved technical issues and project management, as these are key for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention specific skills such as your knowledge of networking principles and your ability to manage customer issues effectively.
Highlight Relevant Skills: In your application, emphasise your presentation and documentation skills, as well as your ability to work under pressure. Provide examples of how you've successfully managed similar responsibilities in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail, which is crucial for a Customer Support Manager.
How to prepare for a job interview at Skills Provision
✨Showcase Your Experience
Make sure to highlight your previous experience in customer support roles. Be ready to discuss specific examples where you successfully managed customer issues, especially those related to technical matters.
✨Demonstrate Technical Knowledge
Since the role involves understanding networking principles and system administration, brush up on relevant technical knowledge. Be prepared to answer questions about IP and RF network configurations.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of situations where you had to work under pressure or manage demanding customers, and how you handled them.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about the team dynamics, training opportunities, or how success is measured in the customer support department.
