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- Tasks: Support the operations team with documentation and engage potential learners.
- Company: Skills People Group is a leading UK training provider, specialising in NVQs and compliance training.
- Benefits: Enjoy 25 days holiday, a pension scheme, health cashback, and free parking.
- Why this job: Join a dynamic team and make a real impact on learners' lives while developing your skills.
- Qualifications: GCSEs in English and Maths or equivalent; proactive attitude and strong communication skills required.
- Other info: This is an office-based role, perfect for those who thrive in a collaborative environment.
The predicted salary is between 24000 - 32000 £ per year.
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This range is provided by Skills People Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
The Operations Administrator is responsible for the efficient and effective administration of all documentation aligned to training qualifications within the employed operations team.
The purpose of the role is to provide administration within the operations team for all customers that are pursuing training packages across the business.
You will alongside the engagement team and will ensure that appropriate documentation is completed by learners and employers as required and submitted in a timely manner.
This role will require excellent communication skills and a pro-active approach. Focus will be on making contact with potential learners and encouraging them to engage.
Skills People Group is a national provider of NVQs, programmes for the unemployed and compliance training. We specialise in both commercial and funded training and are proud to be nationally recognised as one of the UK’s largest private training providers. We are currently recruiting for a highly organised, qualified Administrator to join our existing team.
The successful candidate will undertake the following main Duties and Responsibilities:
Work with Company information and reports to identify groups of candidates who may be appropriate to undertake qualifications.
Arrange with candidates’ times and dates to conducts remote & face to face enrolment sessions.
Check candidates’ documents to establish eligibility to receive funding
Maintain a forward plan of meetings to ensure that the companies profiling targets are met
Conduct remote meetings with potential candidates and collate and record evidence on documentation as required
Assist candidates in completing required enrolment documentation
Undertake all general administration to support the operations function
Provide advice and guidance regarding the qualification process and associated matters
Provide written updates to customers on training agreements as required
Contact learners to ensure documentation is completed accurately and in a timely fashion
To fully adopt and adhere to the company’s equal opportunity policy, ensuring that all candidates, fellow employees, and customers are treated fairly and impartially showing respect for all.
Report activity and planned meetings in accordance with the Company requirements
To meet the Company performance and quality targets
To represent the company in a professional manner at all times
Any other duties as deemed necessary by the line manager
The ideal candidate must possess the following Skills, Experience and Qualities:
A pro-active approach and experience of making outbound calls
Excellent customer care approach
Good administrative IT Skills
Experience with use of Microsoft word
Good administrative skills
The ability to carry out informal presentations to small groups
Experience of managing & planning own workload with strong time management skills
Experience of interacting with clients and learners in a professional manner
Strong attention to detail
Able to follow processes
Enthusiasm in the workplace
Work well under pressure
The ideal candidate will ideally possess the following qualifications; however, training will be given where required:
Information, Advice & Guidance qualification to a minimum of Level 2
Educated to a minimum of GCSE grade C in English and Maths or equivalent
In return, Skills People Group will give you:
A competitive salary
25 days holiday + Bank Holidays plus two days additional annual leave following two years’ service
Holiday buy and sell scheme
Employer contributory pension scheme
Health Cash Back Scheme
Annual Volunteering Day
Referral programme
Free parking
A challenging and rewarding role in a successful and growing business
Other details:
You will report to The Operations Manager
This role is office based, 100% in person due to the nature of our business
No agencies, thank you
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
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Education
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Operations Administrator employer: Skills People Group
Contact Detail:
Skills People Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Administrator
✨Tip Number 1
Familiarise yourself with the training qualifications and documentation processes relevant to the role. Understanding these will help you engage effectively with potential learners and demonstrate your proactive approach during interviews.
✨Tip Number 2
Practice your communication skills by conducting mock calls or presentations. Since the role involves making outbound calls and conducting enrolment sessions, being comfortable in these situations will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Skills People Group on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Showcase your organisational skills by preparing a detailed plan for how you would manage your workload if hired. This could include strategies for meeting profiling targets and ensuring timely documentation, demonstrating your readiness for the role.
We think you need these skills to ace Operations Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Operations Administrator role. Emphasise your administrative skills, customer care approach, and any experience with outbound calls.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific duties from the job description that you are excited about and how your background makes you a great fit.
Highlight Relevant Qualifications: If you have qualifications related to Information, Advice & Guidance or relevant GCSEs, make sure to mention these clearly in your application. If you lack some qualifications, express your willingness to learn and adapt.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application of how you've successfully interacted with clients or learners in previous positions. This could be through informal presentations or customer interactions.
How to prepare for a job interview at Skills People Group
✨Show Your Proactive Approach
Since the role requires a proactive approach, be ready to discuss examples from your past where you took the initiative. Highlight any experiences where you made outbound calls or engaged with potential clients.
✨Demonstrate Strong Communication Skills
Excellent communication is key for this position. Prepare to showcase your ability to convey information clearly and effectively, whether through informal presentations or during discussions about the qualification process.
✨Highlight Your Administrative Skills
The Operations Administrator role involves a lot of documentation and organisation. Bring up your experience with administrative tasks, especially using Microsoft Word, and how you manage your workload efficiently.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and attention to detail. Think of scenarios where you had to ensure documentation was completed accurately and in a timely manner, and be ready to explain your thought process.
