At a Glance
- Tasks: Lead and support a team of apprenticeship tutors to deliver exceptional learning experiences.
- Company: Join a dynamic organisation committed to empowering learners and fostering growth.
- Benefits: Competitive salary, professional development opportunities, and a supportive work environment.
- Other info: Embrace a culture of continuous improvement and innovation.
- Why this job: Make a real difference in learners' lives while developing your leadership skills.
- Qualifications: Experience in team management and a passion for coaching and supporting others.
The predicted salary is between 40000 - 47000 £ per year.
Summary of main responsibility
To provide support, direction and management of Apprenticeship & ALL Tutors, ensuring they deliver an outstanding learning experience to learners and their employer.
The Delivery Manager will play a key role in providing guidance and coaching to Tutors, ensuring performance targets are met and individuals are enabled and empowered to optimize their full potential.
Principal accountability
To manage a team of apprenticeship & ALL tutors ensuring they reach all set targets, supporting them in all aspects of the role.
To be the first point of contact for apprenticeship tutors with day to day operational queries.
Monitor adherence to programme KPI’s, ensuring effective and efficient delivery, working with wider departmental teams to ensure quality and compliance expectations are met.
Use MI data / BUD MIS system to track learner progression and achievement.
Use and support technology enabled learning solutions to ensure apprenticeship tutor ratios can meet the Business Plan.
To provide reports to the Board in respect of the overall performance of the apprenticeship team.
Caseload manage apprenticeship tutors and link in with the senior leadership team.
Actively use learner progression reports by managing all team members diligently.
Attend and contribute to monthly account management reviews with sales team members and employer to discuss performance.
Ensure all direct reports have Personal Career Development Plans in place and receive regular performance and feedback conversations.
Ensure the team are continually trained and developed.
Champion continuous improvement initiatives with the team.
Carry out support visits with staff (both remotely and in person) to ensure training delivery is to the required standard and provide support and development plans to address any shortfalls.
Work with Quality and Administration teams to ensure compliance with SLA at all times.
Provide monthly one-one review sessions with direct reports.
To champion the company values in all that we do and deliver.
Competencies
Competencies
- Leadership and Experience
- demonstrate professional competencies and experience in line with role expectations.
- Managing Self and Others
- the ability to take responsibility for own or employees’ performance, by having objectives and expectations, tracking progress against objectives, giving timely feedback, and using performance management structure.
- Working Together
- we form positive, professional and trusting relationships to deliver business objectives.
We create an inclusive environment, encouraging collaboration to build effective and engaging partnerships.
- Customer Focus
- focused on delivering excellence through the delivery of exceptional customer service with the ability to demonstrate this for both external and/or internal customers.
- Managing Change
- ability to embrace and demonstrate organisational change. To support, sponsor and implement organisational change; helping others to successfully manage organisational change.
- Communication and Influencing
- the ability to plan and deliver timely communications that make an impact. With the ability to gain others support for ideas, proposals, projects and solutions.
- Results Orientation
- ability to focus on the desired result of own or others work, setting and managing challenging objectives, focusing effort on the objectives and meeting or exceeding them.
- Commercial Awareness
- ability to understand what makes a business or organisation successful and how your actions can impact on the success of the business.
The ability to understand the organisation’s competitive position by being aware of the market and industry trends, existing and potential customers.
- Fostering Innovation
- ability to propose, develop, sponsor, or support the introduction of new and improved methods, service products, procedures or technologies.
Qualifications & experience
- Experience of managing and leading teams.
- Five year’s occupational experience in a relevant sector.
- Significant experience of providing one-one coaching sessions and group training delivery.
- 12 month’s experience of using learning platforms.
- Significant experience of supporting learners using a blended approach of face-to-face and remote support.
- Understanding and knowledge of new apprenticeship standards.
- Learner focused with a proven track record in supporting their achievement, retention and motivation.
- Experience of delivering apprenticeship standards.
- Experience of supporting employers to work with apprenticeship standards.
- Experience of working with endpoint assessment organisations.
- Ability to support learners to develop their digital skills.
- Functional Skills in English and maths at a minimum of Level 2.
- IT Functional Skills Level 2 minimum.
- Full, clean UK driving license.
- Commitment to own continuous professional development.
- Microsoft experience – Excel, Power Point, Outlook.
- Experience of using MIS platform – BUD to manage own and others performance.
Facilities Operations Officer in Newcastle upon Tyne employer: Skills North East
As a Facilities Operations Officer, you will thrive in a dynamic and supportive work environment that prioritises employee development and collaboration. Our company fosters a culture of continuous improvement, offering ample opportunities for professional growth through tailored training and mentorship programmes. Located in a vibrant area, we are committed to delivering exceptional learning experiences while championing our core values, making us an outstanding employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Operations Officer in Newcastle upon Tyne
✨Maximise Your Local Education Network
Tap into your school or college’s career services as they often have connections with local education businesses, including potential apprenticeship opportunities. Attend any workshops or career fairs they host, as they can be a goldmine for meeting representatives from companies like Skills North East.
✨Show Off Your Passion for Digital Learning
Get involved in online communities that focus on digital learning and education. Join forums, participate in webinars, and contribute to discussions on platforms like Twitter or LinkedIn. This not only gives you insider knowledge but also shows companies like Skills North East that you're genuinely engaged in the field.
✨Be Ready for a Practical Assessment
Since this is an apprenticeship, be prepared to showcase your skills through practical assessments or tasks during interviews. Research common tasks in the digital-learning space and practice how you’d approach them, as this will help you stand out when applying to Skills North East.
✨Craft Your Application for Impact
When applying for the apprenticeship, tailor your application to highlight any relevant skills or experiences you have with digital tools or teaching methods. Personalise it for Skills North East, and don’t forget to express your enthusiasm for both education and technology!
We think you need these skills to ace Facilities Operations Officer in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion for Learning:When applying for an apprenticeship in digital learning and education, make sure to highlight your passion for education and technology. We want to see how motivated you are to grow and learn throughout your apprenticeship with us at Skills North East.
Include Relevant Projects.:If you've worked on any tech-related projects or created educational content, definitely mention those! These can really demonstrate your skills and understanding of digital learning tools, which is crucial for the role of Facilities Operations Officer.
Be Clear About What You Want to Learn:In your cover letter, don’t be shy about sharing what you hope to achieve during your apprenticeship. Whether it’s mastering certain tools or gaining teaching experience, we want to know how you plan to make the most of your time with us at Skills North East.
Polish Your CV for Education:Make sure your CV highlights any relevant education or certifications that pertain to digital learning. This could include your coursework, any workshops you attended, or even online courses – anything that shows your dedication to the field and your readiness for an apprenticeship.
How to prepare for a job interview at Skills North East
✨Show Your Passion for Digital Education
During the interview, let your enthusiasm for digital learning shine through. Share experiences where you've used online tools or platforms, or even projects where you created educational content. This will show Skills North East that you're not just looking for any role, but you genuinely care about making a difference in the digital education space.
✨Prepare for Scenario-based Questions
Given that it's a digital learning role, expect scenario-based questions that will test your problem-solving skills. Think about situations where you've had to adapt to new technologies or engage with learners remotely. It’s all about demonstrating your ability to thrive in an ever-evolving digital environment!
✨Highlight Your Learning Agility
As an apprentice, you’ll need to show your eagerness to learn. Discuss any relevant courses you've taken, online certifications, or workshops that can highlight your commitment to professional growth. Let Skills North East know you're ready to absorb knowledge like a sponge!
✨Familiarise Yourself with Digital Tools
Brush up on popular digital education tools that might be relevant to the role, such as LMS platforms, video conferencing tools, or content creation software. We might even get into technical discussions about these tools in the interview, so being able to articulate your thoughts and experiences with them will definitely give you an edge!
