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- Tasks: Manage customer interactions and resolve technical issues in a dynamic helpdesk environment.
- Company: Join a national skills agency committed to equality and inclusion.
- Benefits: Enjoy flexible working arrangements and opportunities for service improvements.
- Why this job: Make a difference by helping customers while developing your IT skills.
- Qualifications: Relevant IT qualifications and strong communication skills are essential.
- Other info: Hybrid role with weekly travel to the Glasgow office.
The predicted salary is between 30000 - 42000 £ per year.
A national skills agency in the UK is seeking a permanent, full-time 1st Line Support Analyst to join their team in Glasgow. The role focuses on managing customer interactions and resolving technical issues.
Candidates should have relevant IT qualifications and strong communication skills. This hybrid position includes flexible working arrangements, requiring weekly travel to the Glasgow office.
Successful applicants will contribute to ongoing service improvements and must share the agency's commitment to equality and inclusion.
1st Line IT Support Analyst | Customer-First Helpdesk in Glasgow employer: Skills Development Scotland
Contact Detail:
Skills Development Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support Analyst | Customer-First Helpdesk in Glasgow
✨Tip Number 1
Get to know the company before your interview! Research their values, especially around equality and inclusion. This will help you connect your experiences to what they care about.
✨Tip Number 2
Practice your communication skills! As a 1st Line IT Support Analyst, you'll need to explain technical issues clearly. Try role-playing with a friend or family member to build your confidence.
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples where you've resolved technical issues or improved service. We love hearing about real-life experiences!
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals like you to join our team!
We think you need these skills to ace 1st Line IT Support Analyst | Customer-First Helpdesk in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant IT qualifications and experience. We want to see how your skills align with the role of a 1st Line Support Analyst, so don’t be shy about showcasing your tech know-how!
Show Off Your Communication Skills: Since this role is all about managing customer interactions, it’s crucial to demonstrate your strong communication skills. Use examples in your application that show how you’ve effectively resolved issues for customers in the past.
Be Yourself: We’re looking for candidates who share our commitment to equality and inclusion. Don’t hesitate to let your personality shine through in your application – we value authenticity and want to get to know the real you!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for this exciting opportunity!
How to prepare for a job interview at Skills Development Scotland
✨Know Your Tech Basics
Make sure you brush up on your IT knowledge before the interview. Familiarise yourself with common technical issues and solutions, as well as the tools and software typically used in 1st Line Support. This will help you demonstrate your expertise and confidence during the conversation.
✨Showcase Your Communication Skills
Since this role is all about managing customer interactions, practice explaining technical concepts in simple terms. Think of examples where you've successfully resolved issues for customers or colleagues, highlighting your ability to communicate effectively and empathetically.
✨Research the Company Culture
Take some time to understand the agency's commitment to equality and inclusion. Be prepared to discuss how you can contribute to this culture and share any relevant experiences that align with their values. This shows that you're not just interested in the job, but also in being a part of their mission.
✨Prepare Questions to Ask
Interviews are a two-way street, so come armed with thoughtful questions about the role and the team. Ask about ongoing service improvements or how they measure success in the position. This not only shows your interest but also helps you gauge if the company is the right fit for you.
