First-Line IT Support Specialist - Customer Focused

A Scottish service organization is seeking a 1st Line Support Analyst to manage customer interactions and resolve IT issues. The ideal candidate will have strong communication skills, attention to detail, and relevant experience, including SCQF Level 7 or an HND in IT. Responsibilities include documenting interactions, escalating unresolved issues, and contributing to service improvements, all within a customer-centric approach. Join a friendly team dedicated to providing exceptional service. #J-18808-Ljbffr