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- Tasks: Support customers and manage registrations, exams, and certifications in a busy office.
- Company: Join a passionate team at Skills and Education Group, making a difference in education.
- Benefits: Generous holiday entitlement, contributory pension scheme, and good employment terms.
- Why this job: Be part of a lively organisation that directly impacts lives through education.
- Qualifications: Experience in a busy office, excellent organisational skills, and strong IT proficiency.
- Other info: Great opportunity for career growth in a welcoming environment.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking two new Customer Support Officers, to be based at our office in NG8, Nottingham. Two posts are available, one full-time – 37 hours per week, one part time – 27.5 hours per week.
Skills and Education Group offer over 400 Further Education qualifications through approved colleges and training providers across the UK. The qualifications we offer cover a wide variety of vocational subjects, including hospitality, door security, transport, and childcare.
This role involves both administration and customer service on a daily basis, ensuring the efficient operation of registrations, achievements, examination, and certification processes. You will need to have experience of working in a busy office and have excellent organisational and time management skills. A keen eye for detail is essential to work accurately at a fast pace. You should have excellent IT skills and be competent in Microsoft Office.
Customer service is a significant part of the role, and we work hard to provide our customers with a courteous, professional, and efficient service at all times. You should be good at handling queries professionally and be a confident communicator, liaising with internal and external customers by telephone and email.
At Skills and Education Group, we are passionate about the advancement of skills and education to improve the lives of individuals. Our work makes a real difference to people’s lives locally, nationally, and internationally.
If you are interested in working for a lively and welcoming organisation where you can directly contribute to continued success, please apply with a CV and covering letter via the links below.
We offer good terms and conditions of employment with a generous holiday entitlement and a contributory pension scheme.
No agencies please. Should you not hear from us within four weeks of the closing date, we regret your application has been unsuccessful.
How to apply: You can find further information about the role and how to apply here.
Centre Support Officer – Examinations in Nottingham employer: Skills and Education Group
Contact Detail:
Skills and Education Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Support Officer – Examinations in Nottingham
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend local events, or join online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before your interview, do some mock interviews with friends or family. This will help you get comfortable with common questions and boost your confidence when it’s time to shine.
✨Tip Number 3
Show off your skills! Bring examples of your work or achievements to the interview. Whether it’s reports, presentations, or customer feedback, having tangible proof of your abilities can really impress potential employers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation. It shows you’re genuinely interested in the role and keeps you fresh in their minds.
We think you need these skills to ace Centre Support Officer – Examinations in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Centre Support Officer role. Highlight your relevant experience in administration and customer service, and don’t forget to showcase your organisational skills and attention to detail!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your skills align with what we’re looking for. Keep it professional but let your personality come through!
Show Off Your IT Skills: Since excellent IT skills are a must, make sure to mention your proficiency in Microsoft Office and any other relevant software. If you have experience with specific tools that can help in this role, definitely include that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Skills and Education Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Centre Support Officer role. Familiarise yourself with the key responsibilities like administration and customer service. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Organisational Skills
Since this role requires excellent organisational and time management skills, prepare examples from your past experiences where you successfully managed multiple tasks. Be ready to discuss how you prioritise work in a busy office environment.
✨Brush Up on IT Skills
As proficiency in Microsoft Office is essential, ensure you can confidently discuss your experience with these tools. If possible, mention specific projects or tasks where you used these skills effectively, as it shows you’re prepared for the technical aspects of the job.
✨Practice Professional Communication
Customer service is a big part of this role, so practice how you would handle common queries. Think about how you can convey professionalism and courtesy in your responses, both verbally and in writing, to impress during the interview.
