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- Tasks: Provide top-notch customer support and manage administrative tasks in a busy office.
- Company: Join a vibrant organisation dedicated to advancing skills and education.
- Benefits: Generous holiday entitlement, contributory pension scheme, and flexible working hours.
- Why this job: Make a real difference in people's lives while developing your professional skills.
- Qualifications: Experience in a busy office, excellent organisational skills, and proficiency in Microsoft Office.
- Other info: Be part of a welcoming team with opportunities for personal and career growth.
The predicted salary is between 24000 - 36000 £ per year.
We are seeking two new Customer Support Officers, to be based at our office in NG8, Nottingham. Two posts are available, one full-time – 37 hours per week, one part time – 27.5 hours per week.
Skills and Education Group offer over 400 Further Education qualifications through approved colleges and training providers across the UK. The qualifications we offer cover a wide variety of vocational subjects, including hospitality, door security, transport, and childcare.
This role involves both administration and customer service on a daily basis, ensuring the efficient operation of registrations, achievements, examination, and certification processes. You will need to have experience of working in a busy office and have excellent organisational and time management skills. A keen eye for detail is essential to work accurately at a fast pace. You should have excellent IT skills and be competent in Microsoft Office.
Customer service is a significant part of the role, and we work hard to provide our customers with a courteous, professional, and efficient service at all times. You should be good at handling queries professionally and be a confident communicator, liaising with internal and external customers by telephone and email.
At Skills and Education Group, we are passionate about the advancement of skills and education to improve the lives of individuals. Our work makes a real difference to people’s lives locally, nationally, and internationally.
If you are interested in working for a lively and welcoming organisation where you can directly contribute to continued success, please apply with a CV and covering letter via the links below.
We offer good terms and conditions of employment with a generous holiday entitlement and a contributory pension scheme.
How to apply
You can find further information about the role and how to apply here
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Centre Support Officer (Part-Time) employer: Skills and Education Group
Contact Detail:
Skills and Education Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Support Officer (Part-Time)
✨Tip Number 1
Get to know the company! Research Skills and Education Group, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since customer service is key for this role, make sure you can confidently handle queries and communicate effectively. Role-play with a friend or family member to get comfortable with potential questions.
✨Tip Number 3
Show off your organisational skills! Prepare examples from your past experiences where you successfully managed multiple tasks or projects. This will demonstrate your ability to thrive in a busy office environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining our lively organisation. Don’t miss out on this opportunity!
We think you need these skills to ace Centre Support Officer (Part-Time)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences that match the Centre Support Officer role. We want to see how your background in administration and customer service aligns with what we do at Skills and Education Group.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about education and how you can contribute to our mission. Keep it professional but let your personality come through – we love a bit of character!
Show Off Your IT Skills: Since excellent IT skills are a must, make sure to mention your proficiency in Microsoft Office and any other relevant software. We’re looking for someone who can hit the ground running, so don’t be shy about showcasing your tech-savviness!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need right there!
How to prepare for a job interview at Skills and Education Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Centre Support Officer. Familiarise yourself with the key tasks like administration and customer service, and think about how your previous experience aligns with these duties.
✨Show Off Your Organisational Skills
Since this role requires excellent organisational and time management skills, be prepared to discuss specific examples from your past work where you successfully managed multiple tasks or projects. This will demonstrate your ability to thrive in a busy office environment.
✨Brush Up on Your IT Skills
As you'll need to be competent in Microsoft Office, it’s a good idea to review the software before your interview. Be ready to talk about how you've used these tools in previous roles, especially in relation to handling customer queries or managing data.
✨Practice Your Communication Skills
Since customer service is a big part of the job, practice how you would handle common customer queries. Think about how you can convey professionalism and courtesy in your responses, both over the phone and via email. This will show that you're confident and capable of representing the company well.
