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- Tasks: Provide top-notch customer support and manage administrative tasks in a busy office.
- Company: Join a vibrant organisation dedicated to advancing skills and education.
- Benefits: Generous holiday entitlement, contributory pension scheme, and great working conditions.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in a busy office, strong organisational skills, and excellent IT proficiency.
- Other info: Lively work environment with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking two new Customer Support Officers, to be based at our office in NG8, Nottingham. Two posts are available, one full-time – 37 hours per week, one part time – 27.5 hours per week.
Skills and Education Group offer over 400 Further Education qualifications through approved colleges and training providers across the UK. The qualifications we offer cover a wide variety of vocational subjects, including hospitality, door security, transport, and childcare.
This role involves both administration and customer service on a daily basis, ensuring the efficient operation of registrations, achievements, examination, and certification processes. You will need to have experience of working in a busy office and have excellent organisational and time management skills. A keen eye for detail is essential to work accurately at a fast pace. You should have excellent IT skills and be competent in Microsoft Office.
Customer service is a significant part of the role, and we work hard to provide our customers with a courteous, professional, and efficient service at all times. You should be good at handling queries professionally and be a confident communicator, liaising with internal and external customers by telephone and email.
At Skills and Education Group, we are passionate about the advancement of skills and education to improve the lives of individuals. Our work makes a real difference to people’s lives locally, nationally, and internationally.
If you are interested in working for a lively and welcoming organisation where you can directly contribute to continued success, please apply with a CV and covering letter via the links below.
We offer good terms and conditions of employment with a generous holiday entitlement and a contributory pension scheme.
No agencies please. Should you not hear from us within four weeks of the closing date, we regret your application has been unsuccessful.
How to apply
You can find further information about the role and to how to apply here
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Centre Support Officer (full time) employer: Skills and Education Group
Contact Detail:
Skills and Education Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Support Officer (full time)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Skills and Education Group. Understand their mission and values, and think about how your skills align with what they do. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and administration. Think of examples from your past experiences that showcase your organisational skills and attention to detail. We want you to feel confident when you walk into that interview!
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look professional and polished for your interview. It shows that you take the opportunity seriously and are ready to represent Skills and Education Group well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation for the opportunity. It also keeps you fresh in their minds as they make their decision. Remember, we’re all about making connections!
We think you need these skills to ace Centre Support Officer (full time)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Centre Support Officer role. Highlight your relevant experience in customer service and administration, and don’t forget to showcase your organisational skills. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with what we’re looking for. Keep it professional but let your personality come through – we love a bit of character!
Show Off Your IT Skills: Since excellent IT skills are a must, make sure to mention your proficiency in Microsoft Office and any other relevant software. If you've used specific tools in previous roles, give us the details – we want to know how tech-savvy you are!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our organisation there. We can’t wait to hear from you!
How to prepare for a job interview at Skills and Education Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Centre Support Officer. Familiarise yourself with the key tasks like administration and customer service, and think about how your previous experience aligns with these duties.
✨Show Off Your Organisational Skills
Since this role requires excellent organisational and time management skills, be prepared to discuss specific examples from your past work where you successfully managed multiple tasks or projects. This will demonstrate your ability to thrive in a busy office environment.
✨Brush Up on Your IT Skills
As proficiency in Microsoft Office is essential, ensure you're comfortable discussing your experience with these tools. You might even want to mention any specific software you've used that could be relevant to the role, showcasing your tech-savviness.
✨Practice Your Communication Skills
Customer service is a big part of this job, so practice how you would handle common queries or complaints. Think about how you can convey professionalism and courtesy in your responses, as this will be crucial in making a good impression during the interview.
