Engagement Manager – EMEA (Retail Technology / Oracle Xstore) in London

• Location
• : United Kingdom – Hybrid (home office plus regular client-site and Skill Net office days)
• Employment Type
• : Permanent, full-time
• Reports To
• : VP -Client Engagement
• Team
• : Strategic Consulting – EMEA Engagement Management group
• Travel
• : Domestic UK/EMEA client travel as required; occasional international travel
• About Skill Net Solutions

Skill Net Solutions is a global technology consulting firm delivering e Commerce, order management, point-of-sale, and digital commerce implementations for retail and consumer brands.

Our Client Engagement division partners with clients from initial discovery through go-live and beyond, blending onshore and offshore delivery talent to execute complex, multi-workstream retail technology programs.

The Role

We're looking for an Engagement Manager to join our EMEA team and own the client relationship and delivery oversight for a portfolio of retail technology engagements, with particular emphasis on Oracle Retail Xstore point-of-sale implementations, upgrades, and cutover programs.

You'll sit at the intersection of client leadership, project delivery, and Skill Net's commercial goals — running steering committees, managing scope and financials, and keeping cross-functional teams (PMs, BAs, architects, developers, onshore and offshore) aligned and accountable.

You’ll join a peer group of Engagement Managers reporting directly to the VP of Client Engagement, working alongside Strategic Consulting and Global Presales colleagues across Skill Net's matrix organization.

• What You’ll Do
• Serve as the primary client-facing owner for assigned EMEA retail accounts, building and nurturing trusted relationships with client sponsors and stakeholders.
• Lead client steering committees and executive status reviews, preparing pre-reads, tracking actions, and driving decisions to closure.
• Manage the full engagement lifecycle for Oracle Retail Xstore point-of-sale programs — including version upgrades, new-store rollouts, and cutover/go-live planning — in partnership with Project Managers and technical leads.
• Own engagement financials: track budget, margin, and consultant utilization against targets, and course-correct when indicators signal risk.
• Develop and negotiate Statements of Work (SOWs) and Change Requests (CRs), coordinating estimates and scope with delivery and offshore leadership.
• Coordinate resourcing and hard-booking requests across onshore and offshore, multi-vendor delivery teams, ensuring the right skills are in place at the right time.
• Manage risks, issues, and escalations throughout delivery, maintaining RAID logs and driving mitigation with project leadership.
• Identify opportunities to expand Skill Net's footprint within existing accounts, working closely with sales and presales colleagues.
• Ensure engagements follow Skill Net delivery standards, templates, and governance processes across waterfall, agile, and hybrid delivery models.
• Provide regular reporting to Skill Net leadership on account health, financials, and delivery status.
• What You’ll Bring
• 9+ years of experience in IT consulting, professional services, or systems integration, with meaningful exposure to e Commerce or retail technology programs.
• Hands-on experience with Oracle Retail Xstore or a comparable retail point-of-sale / store commerce platform strongly preferred; familiarity with order management, ERP, or pricing/inventory systems is a plus.
• Demonstrated experience owning client relationships and running steering committees or equivalent executive governance forums.
• Experience managing engagement financials — budget, margin, and utilization — and reporting on program KPIs.
• Track record developing SOWs, CRs, and project plans, and negotiating scope, deliverables, and terms with clients.
• Experience coordinating onshore-offshore, multi-vendor delivery teams across time zones.
• Comfortable operating across waterfall, agile, and hybrid delivery methodologies.
• Strong executive presence and communication skills, with the ability to manage senior stakeholders and navigate ambiguity.
• Based in the UK and able to travel to client sites across the UK/EMEA as needed.
• Nice to Have
• Prior experience on Xstore upgrade or cutover/go-live programs specifically (e. g., version upgrades, big-bang go-lives).
• Familiarity with adjacent Oracle Retail modules (ORCE, RMS) or other retail commerce platforms.
• PMP, PRINCE2, or equivalent project/program management certification.
• Experience working within a matrixed consulting organization spanning Client Management, Strategic Consulting, and Presales functions.

Education

• Degree in Information Technology, Business, Engineering, or a related field; equivalent experience will be considered.
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