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- Tasks: Lead enterprise retail accounts and drive customer success through innovative technology solutions.
- Company: SkillNet Solutions, a leader in modern commerce and digital transformation.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in the retail industry by transforming client experiences with cutting-edge technology.
- Qualifications: 10+ years in customer success or strategic account management, preferably in retail.
- Other info: Join a collaborative culture with opportunities for international travel and career advancement.
The predicted salary is between 36000 - 60000 ÂŁ per year.
SkillNet Solutions, Inc. is a leader in modern commerce, delivering consulting, AI solutions, and technology services to businesses undergoing digital transformation. By implementing cloud and SaaS applications, the company helps clients adapt to evolving consumer behaviours and craft seamless customer journeys across B2B, B2C, and B2B2C markets. SkillNet accelerates agility and efficiency in technology adoption, partnering with industry leaders like Oracle, Salesforce, AWS, and more to enhance digital and in-store experiences. Since its founding in 1996, SkillNet has provided exceptional solutions across 63 countries for global enterprises including Disney, lululemon athletica, and PayPal.
We are looking for a strategic and relationshipâdriven leader to oversee enterprise retail accounts, ensuring customer success through technologyâenabled transformation. This role focuses on driving value for existing clients ("farming") by aligning digital transformation programmes, IT strategy, and enterprise systems with their business goals. This is a fullâtime remote position in the United Kingdom.
The ideal candidate combines deep retail and unified commerce expertise with exceptional client management skills, capable of nurturing executive relationships while leading multiâphase transformation initiatives that deliver measurable growth.
Key Responsibilities- Serve as the strategic partner and trusted advisor to key retail clients, ensuring their business objectives are achieved through continuous innovation and technology modernisation.
- Lead business transformation programmes that enhance operational performance, customer engagement, and profitability.
- Develop and maintain strategic account plans focused on retention, expansion, and revenue growth.
- Partner with product and engineering teams to create tailored technology roadmaps aligned with client goals.
- Manage crossâfunctional programme delivery, ensuring milestones, budgets, and success metrics are met.
- Oversee financial planning, forecasting, and resource allocation across client engagements.
- Use dataâdriven insights to track account health, identify growth opportunities, and guide client decisions.
- Strengthen stakeholder relationships across business and IT leadership levels.
- Lead initiatives that support international expansion and adoption of cloud or hybridâcloud architectures for retail operations.
- Champion a culture of collaboration, transparency, and customer excellence within internal teams.
25â30% travel required to client (within Europe) on need basis.
Experience- 10+ years of experience in customer success, strategic account management, or business transformation, preferably within the retail or consumer goods industry.
- Proven ability to grow enterprise accounts through consultative engagement and longâterm relationship management.
- Strong knowledge of retail technologies â eCommerce, Point of Sale, Order Management, ERP, CRM, payment processing, and inventory systems.
- Demonstrated success in enterprise programme management and IT strategy execution.
- Skilled in budgeting, forecasting, and executiveâlevel communication.
- Experience working with cloud and hybridâcloud environments.
- Bachelor's degree in Business, Technology, or related discipline (MBA preferred).
- Customer Success & Strategic Account Management.
- Business Transformation Leadership.
- Product RoadâMapping & IT Strategy.
- Enterprise Architecture & Retail Systems.
- Programme & Project Delivery.
- Budgeting & Forecasting.
- Cloud / Hybrid Cloud Adoption.
- DataâDriven Decision Making.
- Stakeholder & Resource Management.
- Creative Problem Solving & Communication.
Director - Client Success (Retail) in London employer: SkillNet Solutions, Inc.
Contact Detail:
SkillNet Solutions, Inc. Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Director - Client Success (Retail) in London
â¨Tip Number 1
Network like a pro! Get out there and connect with people in the retail and tech industries. Attend events, join online forums, and donât be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
â¨Tip Number 2
Show off your expertise! Create a personal brand that highlights your skills in customer success and business transformation. Share insights, write articles, or even start a blog. This will not only showcase your knowledge but also attract potential employers.
â¨Tip Number 3
Prepare for interviews by researching the company and its clients. Understand their challenges and think about how you can help them succeed. Tailor your responses to show how your experience aligns with their needs, especially in retail technology.
â¨Tip Number 4
Donât forget to apply through our website! Weâve got some fantastic opportunities waiting for you. Plus, itâs a great way to ensure your application gets noticed by the right people. Letâs get you that dream job!
We think you need these skills to ace Director - Client Success (Retail) in London
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV speaks directly to the role of Director - Client Success. Highlight your experience in customer success and strategic account management, especially within the retail sector. We want to see how your skills align with our mission at SkillNet!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about driving customer success and how your background in technology transformation can benefit our clients. Keep it engaging and relevant to the retail industry.
Showcase Your Achievements: When detailing your experience, focus on measurable outcomes. Did you lead a project that increased client retention or revenue? Share those numbers! We love seeing how you've made a tangible impact in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, it shows us youâre keen on joining the SkillNet team!
How to prepare for a job interview at SkillNet Solutions, Inc.
â¨Know Your Retail Tech Inside Out
Make sure you brush up on your knowledge of retail technologies like eCommerce, POS systems, and CRM solutions. Being able to discuss how these tools can drive customer success will show that you're not just familiar with the industry but also ready to lead transformative initiatives.
â¨Showcase Your Relationship Management Skills
Prepare examples of how you've nurtured executive relationships in previous roles. Highlight specific instances where your strategic partnerships led to measurable growth for clients. This will demonstrate your ability to be a trusted advisor and strategic partner.
â¨Be Data-Driven
Familiarise yourself with data-driven decision-making processes. Be ready to discuss how you've used insights to track account health and identify growth opportunities. This will illustrate your analytical skills and your commitment to achieving client objectives.
â¨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific challenges in client success or business transformation. Think through potential scenarios and how you would apply your expertise to solve them. This will help you showcase your problem-solving abilities and strategic thinking.
