Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead customer success initiatives and drive digital transformation for retail clients.
- Company: SkillNet Solutions, a leader in modern commerce and technology services.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in the retail industry through innovative technology solutions.
- Qualifications: 10+ years in customer success or strategic account management, preferably in retail.
- Other info: Join a collaborative culture with international travel opportunities.
The predicted salary is between 48000 - 84000 £ per year.
SkillNet Solutions, Inc. is a leader in modern commerce, delivering consulting, AI solutions, and technology services to businesses undergoing digital transformation. By implementing cloud and SaaS applications, the company helps clients adapt to evolving consumer behaviours and craft seamless customer journeys across B2B, B2C, and B2B2C markets. SkillNet accelerates agility and efficiency in technology adoption, partnering with industry leaders like Oracle, Salesforce, AWS, and more to enhance digital and in-store experiences. Since its founding in 1996, SkillNet has provided exceptional solutions across 63 countries for global enterprises including Disney, lululemon athletica, and PayPal.
We are looking for a strategic and relationship-driven leader to oversee enterprise retail accounts, ensuring customer success through technology-enabled transformation. This role focuses on driving value for existing clients by aligning digital transformation programmes, IT strategy, and enterprise systems with their business goals. This is a full-time remote position role in the United Kingdom.
The ideal candidate combines deep retail and unified commerce expertise with exceptional client management skills, capable of nurturing executive relationships while leading multi-phase transformation initiatives that deliver measurable growth.
Key Responsibilities- Serve as the strategic partner and trusted advisor to key retail clients, ensuring their business objectives are achieved through continuous innovation and technology modernisation.
- Lead business transformation programmes that enhance operational performance, customer engagement, and profitability.
- Develop and maintain strategic account plans focused on retention, expansion, and revenue growth.
- Partner with product and engineering teams to create tailored technology roadmaps aligned with client goals.
- Manage cross-functional programme delivery, ensuring milestones, budgets, and success metrics are met.
- Oversee financial planning, forecasting, and resource allocation across client engagements.
- Use data-driven insights to track account health, identify growth opportunities, and guide client decisions.
- Strengthen stakeholder relationships across business and IT leadership levels.
- Lead initiatives that support international expansion and adoption of cloud or hybrid-cloud architectures for retail operations.
- Champion a culture of collaboration, transparency, and customer excellence within internal teams.
25-30% travel required to client (within Europe) on need basis.
Experience- 10+ years of experience in customer success, strategic account management, or business transformation, preferably within the retail or consumer goods industry.
- Proven ability to grow enterprise accounts through consultative engagement and long-term relationship management.
- Strong knowledge of retail technologies — eCommerce, Point of Sale, Order Management, ERP, CRM, payment processing, and inventory systems.
- Demonstrated success in enterprise programme management and IT strategy execution.
- Skilled in budgeting, forecasting, and executive-level communication.
- Experience working with cloud and hybrid-cloud environments.
- Bachelor's degree in Business, Technology, or related discipline (MBA preferred).
- Customer Success & Strategic Account Management
- Business Transformation Leadership
- Product Road-Mapping & IT Strategy
- Enterprise Architecture & Retail Systems
- Programme & Project Delivery
- Budgeting & Forecasting
- Cloud / Hybrid Cloud Adoption
- Data-Driven Decision Making
- Stakeholder & Resource Management
- Creative Problem Solving & Communication
Director - Customer Success in London employer: SkillNet Inc
Contact Detail:
SkillNet Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director - Customer Success in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the retail and tech industries. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on your dream job!
✨Tip Number 2
Showcase your expertise! Create a portfolio or case studies that highlight your successes in customer success and business transformation. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by researching SkillNet Solutions and their clients. Understand their challenges and think about how your skills can help them succeed. Tailor your answers to show you’re the perfect fit for their team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Director - Customer Success in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Director - Customer Success. Highlight your experience in customer success and strategic account management, especially within the retail sector. We want to see how your skills align with our mission at SkillNet!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how you can drive value for our clients. Share specific examples of your past achievements that relate to the responsibilities outlined in the job description.
Showcase Your Tech Savvy: Since we’re all about technology-enabled transformation, make sure to highlight your knowledge of retail technologies like eCommerce, ERP, and CRM systems. We love candidates who can demonstrate their understanding of how these tools can enhance customer journeys.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen on joining the SkillNet team!
How to prepare for a job interview at SkillNet Inc
✨Know Your Stuff
Before the interview, dive deep into SkillNet Solutions, Inc. and their role in modern commerce. Familiarise yourself with their partnerships and technologies, especially those related to retail. This will help you speak confidently about how your experience aligns with their mission.
✨Showcase Your Success Stories
Prepare specific examples of how you've driven customer success and managed enterprise accounts in the retail sector. Highlight measurable outcomes from your previous roles, such as revenue growth or improved client satisfaction, to demonstrate your impact.
✨Ask Insightful Questions
Come prepared with thoughtful questions that show your interest in the company's future and its clients. Inquire about their current challenges in digital transformation or how they measure success in client relationships. This not only shows your engagement but also helps you assess if the role is right for you.
✨Emphasise Collaboration Skills
Since the role involves working with cross-functional teams, be ready to discuss your experience in fostering collaboration. Share examples of how you've successfully partnered with product and engineering teams to deliver tailored solutions that meet client needs.