Location: United Kingdom – Hybrid (home office plus regular client-site and SkillNet office days)
Employment Type: Permanent, full-time
Reports To: VP -Client Engagement
Team: Strategic Consulting – EMEA Engagement Management group
Travel: Domestic UK/EMEA client travel asrequired; occasional international travel
About SkillNet Solutions
SkillNet Solutions is a global technology consulting firm delivering eCommerce, order management, point-of-sale, and digital commerce implementations for retail and consumer brands. Our Client Engagement division partners with clients frominitialdiscovery through go-live and beyond, blending onshore and offshore delivery talent to execute complex, multi-workstream retail technology programs.
The Role
We'relooking for an Engagement Manager to join our EMEA team and own the client relationship and delivery oversight for a portfolio of retail technology engagements, with particular emphasis on Oracle RetailXstorepoint-of-sale implementations, upgrades, and cutover programs. You'llsit at the intersection of client leadership, project delivery, and SkillNet's commercial goals — running steering committees, managing scope and financials, and keeping cross-functional teams (PMs, BAs, architects, developers, onshore and offshore) aligned and accountable.
You'lljoin a peer group of Engagement Managers reporting directly to the VP of Client Engagement, working alongside Strategic Consulting and Global Presales colleagues across SkillNet's matrix organization.
What You'll Do
- Serve as the primary client-facing owner for assigned EMEA retail accounts, building and nurturing trusted relationships with client sponsors and stakeholders.
- Lead client steering committees and executive status reviews, preparing pre-reads, tracking actions, and driving decisions to closure.
- Manage the full engagement lifecycle for Oracle RetailXstorepoint-of-sale programs — including version upgrades, new-store rollouts, and cutover/go-live planning — in partnership with Project Managers and technical leads.
- Own engagement financials: track budget, margin, and consultantutilizationagainst targets, and course-correct when indicators signal risk.
- Develop and negotiate Statements of Work (SOWs) and Change Requests (CRs), coordinating estimates and scope with delivery and offshore leadership.
- Coordinate resourcing and hard-booking requests across onshore and offshore, multi-vendor delivery teams, ensuring the right skills are in place at the right time.
- Manage risks, issues, and escalations throughout delivery,maintainingRAIDlogsand driving mitigation with project leadership.
- Identifyopportunities to expand SkillNet's footprint within existing accounts, working closely with sales and presales colleagues.
- Ensure engagements follow SkillNet delivery standards, templates, and governance processes across waterfall, agile, and hybrid delivery models.
- Provide regular reporting to SkillNet leadership on account health, financials, and delivery status.
What You'll Bring
- 9+ years of experience in IT consulting, professional services, or systems integration, with meaningful exposure to eCommerce or retail technology programs.
- Hands-on experience with Oracle RetailXstoreor a comparable retail point-of-sale / store commerce platform strongly preferred; familiarity with order management, ERP, or pricing/inventory systems is a plus.
- Demonstrated experience owning client relationships and running steering committees or equivalent executive governance forums.
- Experience managing engagement financials — budget, margin, andutilization— and reporting on program KPIs.
- Track recorddeveloping SOWs, CRs, and project plans, and negotiating scope, deliverables, and terms with clients.
- Experience coordinating onshore-offshore, multi-vendor delivery teams across time zones.
- Comfortable operating across waterfall, agile, and hybrid delivery methodologies.
- Strong executive presence and communication skills, with the ability to manage senior stakeholders and navigate ambiguity.
- Based in the UK and able to travel to client sites across the UK/EMEA as needed.
Nice to Have
- Prior experience onXstoreupgrade or cutover/go-live programs specifically (e.g., version upgrades, big-bang go-lives).
- Familiarity with adjacent Oracle Retail modules (ORCE, RMS) or other retail commerce platforms.
- PMP, PRINCE2, or equivalent project/program management certification.
- Experience working within a matrixed consulting organization spanning Client Management, Strategic Consulting, and Presales functions.
Education
- Degree in Information Technology, Business, Engineering, ora relatedfield; equivalent experience will be considered.
