At a Glance
- Tasks: Lead client relationships and oversee retail technology projects, especially Oracle Retail Xstore.
- Company: Join SkillNet Solutions, a global leader in retail technology consulting.
- Benefits: Enjoy a competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Dynamic role with travel opportunities across the UK and EMEA.
- Why this job: Make a real impact in the retail tech space while working with top brands.
- Qualifications: 9+ years in IT consulting with experience in eCommerce or retail technology.
The predicted salary is between 51750 - 63250 £ per year.
Location: United Kingdom – Hybrid (home office plus regular client-site and Skill Net office days)
- Reports To: VP -Client Engagement
- Team: Strategic Consulting – EMEA Engagement Management group
- Travel: Domestic UK/EMEA client travel asrequired; occasional international travel
- About Skill Net Solutions
Skill Net Solutions is a global technology consulting firm delivering e Commerce, order management, point-of-sale, and digital commerce implementations for retail and consumer brands.
Our Client Engagement division partners with clients frominitialdiscovery through go-live and beyond, blending onshore and offshore delivery talent to execute complex, multi-workstream retail technology programs.
The Role
We'relooking for an Engagement Manager to join our EMEA team and own the client relationship and delivery oversight for a portfolio of retail technology engagements, with particular emphasis on Oracle Retail Xstorepoint-of-sale implementations, upgrades, and cutover programs.
You'llsit at the intersection of client leadership, project delivery, and Skill Net's commercial goals — running steering committees, managing scope and financials, and keeping cross-functional teams (PMs, BAs, architects, developers, onshore and offshore) aligned and accountable.
You'lljoin a peer group of Engagement Managers reporting directly to the VP of Client Engagement, working alongside Strategic Consulting and Global Presales colleagues across Skill Net's matrix organization.
What You'll Do
- Serve as the primary client-facing owner for assigned EMEA retail accounts, building and nurturing trusted relationships with client sponsors and stakeholders.
- Lead client steering committees and executive status reviews, preparing pre-reads, tracking actions, and driving decisions to closure.
- Manage the full engagement lifecycle for Oracle Retail Xstorepoint-of-sale programs — including version upgrades, new-store rollouts, and cutover/go-live planning — in partnership with Project Managers and technical leads.
- Own engagement financials: track budget, margin, and consultantutilizationagainst targets, and course-correct when indicators signal risk.
- Develop and negotiate Statements of Work (SOWs) and Change Requests (CRs), coordinating estimates and scope with delivery and offshore leadership.
- Coordinate resourcing and hard-booking requests across onshore and offshore, multi-vendor delivery teams, ensuring the right skills are in place at the right time.
- Manage risks, issues, and escalations throughout delivery, maintaining RAIDlogsand driving mitigation with project leadership.
- Identifyopportunities to expand Skill Net's footprint within existing accounts, working closely with sales and presales colleagues.
- Ensure engagements follow Skill Net delivery standards, templates, and governance processes across waterfall, agile, and hybrid delivery models.
- Provide regular reporting to Skill Net leadership on account health, financials, and delivery status.
- What You'll Bring
- 9+ years of experience in IT consulting, professional services, or systems integration, with meaningful exposure to e Commerce or retail technology programs.
- Hands-on experience with Oracle Retail Xstoreor a comparable retail point-of-sale / store commerce platform strongly preferred; familiarity with order management, ERP, or pricing/inventory systems is a plus.
- Demonstrated experience owning client relationships and running steering committees or equivalent executive governance forums.
- Experience managing engagement financials — budget, margin, andutilization— and reporting on program KPIs.
- Track recorddeveloping SOWs, CRs, and project plans, and negotiating scope, deliverables, and terms with clients.
- Experience coordinating onshore-offshore, multi-vendor delivery teams across time zones.
- Comfortable operating across waterfall, agile, and hybrid delivery methodologies.
- Strong executive presence and communication skills, with the ability to manage senior stakeholders and navigate ambiguity.
- Based in the UK and able to travel to client sites across the UK/EMEA as needed.
- Nice to Have
- Prior experience on Xstoreupgrade or cutover/go-live programs specifically (e. g., version upgrades, big-bang go-lives).
- Familiarity with adjacent Oracle Retail modules (ORCE, RMS) or other retail commerce platforms.
- PMP, PRINCE2, or equivalent project/program management certification.
- Experience working within a matrixed consulting organization spanning Client Management, Strategic Consulting, and Presales functions.
Education
- Degree in Information Technology, Business, Engineering, ora relatedfield; equivalent experience will be considered.
- #J-18808-Ljbffr
Engagement Manager – EMEA (Retail Technology / Oracle Xstore) employer: SkillNet Inc
SkillNet Solutions is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation within the retail technology sector. With a strong emphasis on employee growth, SkillNet provides opportunities for professional development through hands-on experience with leading technologies like Oracle Retail Xstore, while also supporting a hybrid work model that promotes work-life balance. Employees benefit from a supportive environment where they can build meaningful client relationships and contribute to impactful projects across the EMEA region.
StudySmarter Expert Advice🤫
We think this is how you could land Engagement Manager – EMEA (Retail Technology / Oracle Xstore)
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Engagement Manager – EMEA (Retail Technology / Oracle Xstore) at SkillNet Inc!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like SkillNet Inc or be willing to refer you for that Engagement Manager – EMEA (Retail Technology / Oracle Xstore) position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from SkillNet Inc who’s on the lookout for their next Engagement Manager – EMEA (Retail Technology / Oracle Xstore) star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Engagement Manager – EMEA (Retail Technology / Oracle Xstore) role at SkillNet Inc!
We think you need these skills to ace Engagement Manager – EMEA (Retail Technology / Oracle Xstore)
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at SkillNet Inc. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at SkillNet Inc
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at SkillNet Inc. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
