- Handle collections for the assigned area and achieve collection targets on various parameters like resolution, flows, credit cost and roll rates (depending on the bucket)
- Ensure that the NPAs are kept within assigned budget and active efforts are made to minimize it.
- Increase the fee income / revenue and develop initiatives to control and reduce the amount of vendor payouts
- Conduct asset verifications and possession as per SARFESI / Section 9 process through court receivers.
- Track & control the delinquency of the area (Bucket & DPD wise) and focus on nonstarters
- Ensure customer satisfaction by ensuring quick resolution of customer issues within specified TAT
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