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- Tasks: Manage client relationships and ensure successful campaign delivery in a fast-paced environment.
- Company: Award-winning EdTech scale-up transforming university applications.
- Benefits: Up to £47k salary, 9% bonus, unlimited holiday, and a brand new MacBook.
- Why this job: Join a collaborative team making a real impact in education with excellent growth opportunities.
- Qualifications: 2+ years in client management, strong communication skills, and an education or marketing background preferred.
- Other info: Flexible working hours and a supportive culture focused on personal development.
The predicted salary is between 36000 - 48000 £ per year.
A young, high-growth EdTech scale-up in Shoreditch is looking for a Client Success Manager to join their close-knit team. Here’s the good stuff:
- On average 35 days holiday (including bank holidays) with an extended Christmas break
- Hybrid working – 2 days a week in the office (Wed & Thurs), flexible with hours & home setup
- Brand new MacBook and AirPods
- High-growth culture with real progression opportunities
- Development support – coaching and courses to help you thrive
- Collaborative, down-to-earth team that genuinely values its people
Who are they?
They’re an award-winning EdTech platform changing how students apply to university making it easier, smarter, and more personal. Their culture is everything: collaborative, inclusive, and built around trust and flexibility. You’ll be part of a team that celebrates progress, values impact over hierarchy, and promotes from within. They’ve grown fast, partnering with over 90 UK universities, driving 1 in 4 UK students to their platform each year, and nearing 1 million app downloads.
And who do they need?
They’re looking for someone confident, organised, and naturally good with people, who enjoys building trusted client relationships and keeping things running smoothly. You’ll own a portfolio of 15+ higher education clients, act as their main point of contact, and make sure campaigns are delivered to a high standard, especially during busy periods like Clearing.
You’ll be a trusted partner to clients, communicating clearly, solving problems quickly, and helping them get the most from the product. Alongside this, you’ll support and guide a small Client Success team, managing priorities, handling escalations, and maintaining high standards of client experience.
It’s not a sales role. It’s about relationships, detail, and trust, in a fast-growing business making a real impact in education.
So, If you have:
- 2+ years’ management experience in a client-facing or client management role
- Confidence working with senior clients and managing campaigns end to end
- Strong communication skills and a collaborative, professional approach
- The ability to juggle multiple projects without losing attention to detail
- Education or Marketing background would be a huge advantage
Then they’d love to speak with you - and so would we! Send your CV and we can set up a call to talk around the opportunity in more detail.
Contact: info@meetskillful.com / chris.manning@meetskillful.com
Client Success Manager (Marketing/ Education) | £40k - £47k + Bonus & Ultd. holiday! in London employer: Skillful
Contact Detail:
Skillful Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager (Marketing/ Education) | £40k - £47k + Bonus & Ultd. holiday! in London
✨Tip Number 1
Network like a pro! Reach out to people in the EdTech space, especially those who work at companies you admire. A friendly chat can open doors and give you insider info about roles that might not even be advertised yet.
✨Tip Number 2
Prepare for the interview by researching the company culture. Since this role is all about relationships and trust, think of examples from your past where you've built strong client connections. Show them you're a perfect fit for their collaborative vibe!
✨Tip Number 3
Practice your communication skills! Since you'll be managing client relationships, being clear and concise is key. Try mock interviews with friends or use online platforms to refine your pitch and responses.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our process.
We think you need these skills to ace Client Success Manager (Marketing/ Education) | £40k - £47k + Bonus & Ultd. holiday! in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Client Success Manager role. Highlight your client management experience and any relevant education or marketing background to catch our eye!
Craft a Personal Cover Letter: Don’t just send a generic cover letter! Share why you’re excited about this role at StudySmarter and how your values align with our collaborative culture. We love seeing genuine enthusiasm!
Showcase Your Communication Skills: Since this role is all about building relationships, make sure your written application showcases your strong communication skills. Keep it clear, concise, and professional – we want to see how you express yourself!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Skillful
✨Know Your Clients
Before the interview, research the company’s existing clients and their success stories. Understanding how they build relationships with higher education institutions will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Client Success Manager, strong communication is key. Prepare examples of how you've effectively communicated with clients in the past, especially during challenging situations. This will highlight your ability to maintain trust and clarity.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've solved client issues or improved processes. Be ready to discuss these examples in detail, as this will showcase your proactive approach and ability to handle escalations smoothly.
✨Emphasise Team Collaboration
Since the role involves supporting a small Client Success team, be prepared to talk about your experience working collaboratively. Share how you’ve contributed to team success and maintained high standards, which aligns with the company’s culture of valuing people.
