At a Glance
- Tasks: Build relationships and support clients in maximising their experience with our EdTech platform.
- Company: Fast-growing EdTech scale-up in Shoreditch, transforming university applications.
- Benefits: Up to £40k salary, 9% bonus, unlimited holiday, and hybrid working.
- Other info: Dynamic environment with strong career progression and development support.
- Why this job: Join a collaborative team making a real impact in education while enjoying flexibility.
- Qualifications: 2+ years in client management, excellent communication skills, and a passion for education.
The predicted salary is between 36000 - 60000 £ per year.
A young, high-growth EdTech scale-up in Shoreditch is looking for a Client Success Specialist to join their close-knit team. They’ve grown fast, partnering with over 90 UK universities, driving 1 in 4 UK students to their platform each year, and nearing 1 million app downloads.
Before we dive in, here’s the good stuff:
- 35 days holiday (including bank holidays) with an extended Christmas break
- Hybrid working – 2 days a week in the office, flexible with hours and home setup
- Brand new MacBook and AirPods
- High-growth culture with real progression opportunities
- Development support – coaching and courses to help you thrive
- Collaborative, down-to-earth team that genuinely values its people
They’re an award-winning EdTech platform changing how students apply to university making it easier, smarter, and more personal. Their culture is everything: collaborative, inclusive, and built around trust and flexibility. You’ll be part of a team that celebrates progress, values impact over hierarchy, and promotes from within.
So, who are they looking for?
They need a highly motivated, confident, and naturally social person who loves building relationships and helping clients get the best from a product. You’ll be the main contact for 15+ higher education clients managing multiple campaigns, delivering great communication, and making sure every project runs smoothly from start to finish. It’s not a sales role; it’s about partnership, detail, and building trust.
This is a fantastic opportunity to join a business that’s growing fast and making a real impact in education, helping students from every background find the right university for them.
So, if you have:
- 2+ years’ client management or customer success experience (education sector a bonus)
- Proven experience managing client campaigns from start to finish
- Excellent written and spoken English and confident presentation skills
- A collaborative, professional approach and the ability to manage multiple projects
- A passion for education, relationships, and doing great work in a high-growth environment
Then we want to speak with you!
Client Success Specialist | up to £40k + Bonus & Ultd. holiday! in Slough employer: Skillful
Join a dynamic and rapidly growing EdTech scale-up in Shoreditch, where you'll enjoy unlimited holiday, flexible working hours, and a supportive team culture that prioritises collaboration and personal growth. With a commitment to employee development through coaching and courses, this company not only values your contributions but also offers real progression opportunities in a vibrant environment that celebrates innovation and impact in education.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Specialist | up to £40k + Bonus & Ultd. holiday! in Slough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Skillful. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Skillful before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Success Specialist | up to £40k + Bonus & Ultd. holiday! in Slough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Skillful:Your cover letter is your chance to shine! Tell us why you want to work at Skillful specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Skillful!
How to prepare for a job interview at Skillful
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
