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- Tasks: Support customers with test measurement equipment and software issues.
- Company: Join a well-established company with a friendly team atmosphere.
- Benefits: Enjoy free parking and a competitive salary of £26-30k.
- Why this job: Perfect for tech-savvy individuals who love helping others and building relationships.
- Qualifications: Strong IT skills and electrical knowledge are essential; experience with distributors is a plus.
- Other info: Office-based role with occasional travel across the UK.
The predicted salary is between 22000 - 36000 £ per year.
Our well-established client is seeking a technically minded individual to support individuals mainly from an Electrical background that require advice/assistance on test measurement equipment and firmware/software related issues. You will guide them through operating multifunctional testers and offer them related advice with regards to comparison testers and more.
The ideal candidate will have strong IT skills and have the ability to screenshare with customers to guide them through their queries. This role could suit someone with an Electrical background or with strong Electrical knowledge and who possesses very strong interpersonal, IT and administrative skills.
This is an office-based position, with occasional requirement to travel throughout the UK, including staying away from home for a few days. It would suit someone who is looking to work within a small and friendly team and who is happy to be mostly desk and telephone based.
Ideally, you will have experience of working with Distributors and Wholesalers and most importantly, you will be able to build long-lasting relationships and offer a professional service to customers.
Hours: Monday - Thursday, 8am - 5pm; Friday, 8am - 3.45pm
Salary: £26,000 - £30,000 P.A (depending on experience level)
Location: Chessington/Ewell Area
Free Parking
Technical Support Representative employer: SKILLFRAME
Contact Detail:
SKILLFRAME Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Representative
✨Tip Number 1
Familiarise yourself with the specific test measurement equipment mentioned in the job description. Understanding the functionalities and common issues of these tools will help you demonstrate your technical knowledge during interviews.
✨Tip Number 2
Brush up on your IT skills, especially those related to screensharing and remote assistance software. Being able to effectively guide customers through their queries using these tools will be crucial in this role.
✨Tip Number 3
Highlight any previous experience you have with distributors and wholesalers. Building relationships is key in this role, so showcasing your ability to connect with clients will set you apart from other candidates.
✨Tip Number 4
Prepare for potential travel requirements by being flexible and showing your willingness to stay away from home when necessary. This demonstrates your commitment to the role and your readiness to meet customer needs.
We think you need these skills to ace Technical Support Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical skills, particularly in electrical knowledge and IT. Include any relevant experience with test measurement equipment and customer support roles.
Craft a Strong Cover Letter: In your cover letter, emphasise your interpersonal skills and ability to build relationships with customers. Mention any experience you have with distributors and wholesalers, as this is crucial for the role.
Showcase Problem-Solving Skills: Provide examples in your application of how you've successfully resolved technical issues in the past. This will demonstrate your capability to assist customers effectively.
Highlight Teamwork Experience: Since the role involves working within a small team, mention any previous experiences where you collaborated with others. This shows that you can fit into their friendly office environment.
How to prepare for a job interview at SKILLFRAME
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of test measurement equipment and any relevant software or firmware. Be prepared to discuss specific tools you've used in the past and how they relate to the role.
✨Demonstrate Strong Interpersonal Skills
Since this role involves guiding customers through technical issues, practice your communication skills. Think of examples where you've successfully helped someone solve a problem, especially in a technical context.
✨Prepare for Screensharing Scenarios
As screensharing is a key part of the job, consider how you would explain complex concepts clearly and concisely. You might even want to do a mock session with a friend to get comfortable with this format.
✨Research the Company Culture
Understanding the company’s values and work environment can help you tailor your responses. Since they emphasise a friendly team atmosphere, think about how you can contribute positively to that culture.
