Reception & Clinic Administrator in Surrey

Reception Clinic Coordinator (Funding Administration) Location: Hersham Working Days: Wednesday, Thursday, Friday Saturday | 8:30am - 6:30pm Salary: £23,000 - £27,000 per annum (depending on experience) Join a Friendly, Professional Clinical Team Are you an organised, people-focused administrator who enjoys variety and thrives in a busy environment? Our client is looking for a Reception Clinic Coordinator to become the welcoming face of a growing practice. This is a varied role combining front-of-house reception, clinic administration, appointment coordination and funding management, ensuring the smooth day-to-day running of the clinic while delivering an exceptional client experience. Working closely with the Clinical Director, Practice Manager and Finance Manager, you'll play a key role in supporting both clients and clinicians. What You'll Be Doing Front Desk Client Care · Welcome clients and visitors with a warm, professional approach. · Answer telephone calls, emails and general enquiries. · Deliver outstanding customer service, resolving queries wherever possible with a personal phone call before following up by email. · Manage incoming and outgoing post and deliveries. · Maintain a tidy, welcoming and professional reception area. Scheduling Client Coordination · Book, amend and coordinate client appointments. · Liaise with therapists to schedule both clinical and non-clinical sessions. · Proactively convert new enquiries into booked assessments. · Send welcome packs, forms and new client documentation. · Create and maintain accurate client records, ensuring all consent forms are completed. Funding Coordination · Prepare funding quotations. · Submit funding applications and obtain authorisations. · Monitor funding allocations and maintain accurate financial records. Administration Data Management · Process and monitor therapists' timesheets, highlighting any discrepancies. · Ensure accurate and timely data entry across clinic systems. · Support the Practice Manager with a variety of administrative tasks. Financial Administration · Process client payments. · Issue receipts and maintain accurate payment records. Our Client Is Looking For Someone Who Has: Previous experience within a clinical, healthcare or busy administrative environment Excellent organisational and communication skills A calm, proactive approach with the ability to prioritise and problem-solve under pressure Outstanding customer service and relationship-building skills High levels of computer literacy, including spreadsheets, databases and document management Strong attention to detail and excellent administrative accuracy The ability to multitask in a fast-paced environment with frequent interruptions Excellent negotiation, conflict resolution and problem-solving skills A commitment to safeguarding, equality, inclusion and neurodiverse-affirming practice Desirable Experience · Healthcare or clinical administration · Knowledge of client onboarding and healthcare documentation · Experience managing funding arrangements · Understanding of safeguarding procedures and confidentiality standards What's On Offer A varied and rewarding role where no two days are the same Supportive and collaborative clinical team Opportunity to make a real difference to clients and families Modern, welcoming working environment Please Note Offers of employment will be subject to: · Satisfactory employment references · A successful DBS check