At a Glance
- Tasks: Manage claims efficiently and provide essential administrative support across the business.
- Company: Join a supportive and friendly Head Office team in a growing business.
- Benefits: Competitive salary, varied role, and opportunities for skill development.
- Other info: Enjoy a dynamic environment where no two days are the same.
- Why this job: Make a real impact by delivering exceptional service to customers and franchises.
- Qualifications: Strong organisational skills and proficiency in Microsoft Office required.
Administrator
📍 Location: Molesey 🕒 Hours: Monday – Friday, 8:30am – 5:30pm 💷 Salary: £25,000–£30,000 per year (depending on experience) 🏢 Job Type: Full-time | Office-based
Join A Great Team
Our client is looking for an organised, proactive, and enthusiastic Administrator to become a valued member of their Head Office team.
If you're someone who enjoys variety, loves keeping things running smoothly, and takes pride in delivering excellent customer service, this could be the perfect opportunity for you.
No two days are the same—you'll play a key role in supporting their claims operation while working closely with colleagues across the business.
What You'll Be Doing
You'll take ownership of claims managed by Head Office and Head Office-owned territories, ensuring each claim is handled efficiently from start to finish.
You'll also work closely with their franchise network, helping to maintain high standards of service and performance.
Alongside claims management, you'll provide valuable administrative support across the wider business, making you an essential part of the team.
Your day-to-day responsibilities will include
- Managing incoming calls and emails from their call centre and national accounts, ensuring claims are allocated to the correct territories.
- Coordinating the complete claims journey—from allocation and administration through to fulfilment, reporting, and closure.
- Working closely with Production and Customer Service teams to keep operations running smoothly.
- Monitoring franchise claims activity, producing performance reports, and providing ongoing support where required.
- Maintaining accurate records, including filing, document management, and archiving legal and support documentation.
- Delivering outstanding customer service when responding to enquiries.
- Providing administrative support to other departments and associated companies as the business grows and evolves.
- What They’re Looking For
Our client is looking for someone who is highly organised, enjoys solving problems, and is confident managing multiple priorities in a fast-paced environment.
You'll ideally have
- Strong Microsoft Office skills, including Word, Excel, and Outlook.
- Excellent organisational skills with great attention to detail.
- Clear and professional communication skills, both written and verbal.
- The ability to work independently while also being a supportive team player.
- A positive, proactive attitude and a willingness to get involved wherever needed.
Desirable (but not essential)
- Previous claims handling or insurance industry experience.
- Knowledge of Quick Books and basic accounting principles.
Why Join Our Client?
- Be part of a supportive and friendly Head Office team.
- Enjoy a varied role where every day brings something different.
- Develop your skills across administration, customer service, and claims management.
- Make a real impact by helping deliver exceptional service to customers and our franchise network.
- Join a growing business where your contribution is recognised and valued
Claims Administrator in West Molesey employer: Skillframe Ltd
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StudySmarter Expert Advice🤫
We think this is how you could land Claims Administrator in West Molesey
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Skillframe Ltd). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Skillframe Ltd. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Claims Administrator in West Molesey
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Skillframe Ltd.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Skillframe Ltd. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Skillframe Ltd
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Skillframe Ltd to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Skillframe Ltd, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Skillframe Ltd's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
