At a Glance
- Tasks: Lead a high-performing service department and deliver outstanding customer service.
- Company: Established automotive firm working with prestigious vehicle brands.
- Benefits: Competitive salary, performance-related bonus, and no weekend work.
- Other info: Full training provided with opportunities for career growth.
- Why this job: Join a dynamic team and make a real impact in the automotive industry.
- Qualifications: Solid motor vehicle knowledge and excellent leadership skills.
Location: Teddington
Salary: £38,000 P.A. + Performance related bonus
Hours: Monday - Friday, 8am - 6pm (no weekend work)
If you’re a motivated automotive professional ready to take the next step in your career and lead a busy, high-performing service department, this could be the role for you. Our client is a well-established and professional, friendly firm who work with some of the most prestigious vehicle brands in the world. Due to continued growth, their busy business is looking for an experienced and motivated team player to lead their Service Department. This is an excellent opportunity for someone with solid motor vehicle knowledge, excellent customer service skills, and a proven ability to lead and motivate a team. If you thrive in a fast-paced environment and take pride in delivering outstanding customer service, please get in touch with Skillframe Ltd.
Key Responsibilities
- Communicate confidently with customers regarding vehicle issues, demonstrating a strong technical understanding.
- Book customer vehicles into the system and ensure records are kept up to date.
- Greet customers when they drop off and collect their vehicles, particularly when complex repairs are involved.
- Work closely with colleagues to ensure all customers receive an excellent level of service and that their expectations are consistently exceeded.
Daily Responsibilities
- Work with Reception to manage daily bookings and workshop capacity.
- Assist Reception in prioritising customer vehicle collections and deliveries.
- Identify vehicle repair requirements, prepare estimates, and obtain customer authorisation before work begins.
- Work closely with the Parts Manager to ensure the correct parts are ordered and unnecessary stock is avoided.
- Respond to all service and MOT enquiries in a timely and professional manner.
- Lead the workshop team and ensure all work is completed within estimated repair times.
- Maintain familiarity with manufacturer technical literature and diagnostic equipment.
- Monitor and achieve daily workshop productivity targets.
- Ensure all customer service books are correctly completed and stamped where applicable.
- Ensure all work carried out is accurately recorded on the company management system.
- Complete all necessary documentation as required by the company e.g. service schedules.
Management Responsibilities
- Report directly to the Head of Operations.
- Ensure the workshop is maintained as a clean, organised, and safe working environment.
- Comply with all Health & Safety legislation and promote a strong duty of care for colleagues, subcontractors, and customers.
- Ensure all repairs are completed in accordance with safety regulations.
- Ensure the team use appropriate PPE in accordance with the Vehicle Protection Manual.
- Provide reception cover when required.
- Ensure all your team members follow company procedures, including accurate completion of job cards, recording parts used, and documenting work carried out.
- Maintain and manage workshop technical literature and report any shortfalls to management.
Training
Full training will be provided on company policies, procedures, and systems. Additional training will also be given where required.
Senior Service Advisor in Teddington employer: Skillframe Ltd
Join a well-established and professional firm in Teddington, where you will lead a high-performing service department for some of the most prestigious vehicle brands in the world. With a strong focus on employee growth, a supportive work culture, and no weekend work, this role offers an excellent opportunity to thrive in a fast-paced environment while delivering outstanding customer service. Enjoy competitive salary packages, performance-related bonuses, and comprehensive training to enhance your skills and career progression.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Advisor in Teddington
✨Tip Number 1
Network like a pro! Reach out to your contacts in the automotive industry and let them know you're on the lookout for a Senior Service Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and customer service skills. Think of real-life examples where you've excelled in these areas, as they'll help you stand out when discussing your experience with potential employers.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for openings that excite you, and tailor your approach to show why you’d be a great fit for their team.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and reinforces your commitment to delivering outstanding customer service.
We think you need these skills to ace Senior Service Advisor in Teddington
Some tips for your application 🫡
Show Off Your Experience:When writing your application, make sure to highlight your previous experience in the automotive industry. We want to see how your skills and knowledge can lead our service department to success!
Customer Service is Key:Don’t forget to emphasise your customer service skills! We’re looking for someone who can communicate confidently with customers and ensure they have a fantastic experience every time.
Be Specific About Your Skills:Use specific examples to demonstrate your technical understanding and leadership abilities. We love seeing how you’ve motivated teams and tackled challenges in fast-paced environments!
Apply Through Our Website:Finally, make sure to apply through our website! It’s the best way for us to receive your application and get you one step closer to joining our amazing team.
How to prepare for a job interview at Skillframe Ltd
✨Know Your Stuff
Make sure you brush up on your automotive knowledge before the interview. Be ready to discuss common vehicle issues and repairs, as well as demonstrate your understanding of technical literature. This will show that you're not just a people person but also have the expertise to lead a service department.
✨Customer Service is Key
Prepare examples of how you've delivered outstanding customer service in the past. Think about specific situations where you went above and beyond for a customer or resolved a complex issue. This will highlight your ability to communicate confidently and effectively with customers.
✨Team Leadership Experience
Be ready to talk about your experience leading a team. Share stories that showcase your ability to motivate and manage others, especially in a fast-paced environment. Highlight any strategies you've used to ensure productivity and maintain a positive team dynamic.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company and the role. Inquire about their approach to customer service, team dynamics, or how they handle busy periods. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
