Residential Lettings Client Account Manager - 25 hours per week in Teddington

The Residential Lettings Client Account Manager is responsible for the accurate management of client, contractor, tenant, and office accounts. This role ensures timely processing of rental income, payments, statements, and financial reports, while maintaining compliance with internal procedures and statutory requirements. The position also provides key support to the Bookkeeper and Senior Management through reporting and account administration.

Key Responsibilities & Duties

• Post daily rental income received into the accounting system.
• Add and process contractor invoices accurately and in a timely manner.
• Raise client statements and contractor remittances.
• Process client and contractor payments, including manual bank transfers, automated payments, and cheque payments.
• Set up new tenancy rental charges and receipts to correctly establish new tenancy accounts on Alto.
• Process the return of tenant deposits in line with company procedures.
• Raise management fee charges on a weekly or monthly basis as required.
• Raise additional charges and process credit notes when applicable.
• Liaise directly with clients and contractors to resolve any account-related queries or issues.
• Provide clients with Year End Income & Expenditure Reports.
• Supply HMRC with required data relating to overseas tax obligations.
• Manage the banking of cheques.
• Liaise closely with the Lettings and Property Management departments to chase outstanding payments.
• Ensure all financial data is accurately and fully input into the database and accounting systems.

General Administration

• Carry out general office administration, including filing, photocopying, scanning, and email correspondence.
• Prepare and process documents and letters as required.

Key Skills & Attributes

• Proficient in Alto accounting software and Microsoft Office applications.
• Strong attention to detail and accuracy.
• Excellent organisational and time management skills.
• Confident communicator with clients, contractors, and internal teams.
• Ability to work independently and manage multiple priorities.
• Good understanding of accounting processes and financial reporting.

Due to the amount of applications we are receiving, we apologise but do not always have the time to respond to everyone individually. We ask that you apply online initially and not call the office. If your application is successful, we will call you within 7 days of receipt.