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- Tasks: Support customers with test equipment and software issues, guiding them through queries.
- Company: Join a well-established company known for its friendly team and supportive environment.
- Benefits: Enjoy free parking, competitive salary, and a collaborative office atmosphere.
- Why this job: Perfect for tech-savvy individuals who love helping others and building relationships.
- Qualifications: Strong IT skills and electrical knowledge are essential; experience with distributors is a plus.
- Other info: Office-based role with occasional UK travel; ideal for those seeking a stable, team-oriented position.
Our well established client is seeking a technically minded individual to support individuals mainly from an Electrical background that require advice/assistance on test & measurement equipment and firmware/software related issues. You will guide them through operating multifunctional testers and offer them related advice with regards to comparison testers and more.
The ideal candidate will have strong IT skills and have the ability to screenshare with customers to guide them through their queries. This role could suit someone with an Electrical background or with a strong Electrical knowledge and who possesses very strong interpersonal, IT and administrative skills.
This is an office based position, with occasional requirement to travel throughout the UK, including staying away from home for a few days. It would suit someone who is looking to work within a small and friendly team and who is happy to be mostly desk and telephone based.
Ideally you will have experience of working with Distributors and Wholesalers and most importantly, you will be able to build long lasting relationships and offer a professional service to customers.
Hours: Monday - Thursday, 8am - 5pm & Friday, 8am - 3.45pm
Salary: £26,000 - £30,000 P.A (depending on experience level)
Location: Chessington/Ewell Area
Free Parking
Technical Support Representative employer: Skillframe Ltd
Contact Detail:
Skillframe Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Representative
✨Tip Number 1
Familiarise yourself with the specific test and measurement equipment mentioned in the job description. Understanding the functionalities and common issues of these tools will help you engage more effectively during interviews.
✨Tip Number 2
Brush up on your IT skills, especially in areas related to screensharing and remote assistance. Being able to demonstrate your technical proficiency in guiding customers through their queries will set you apart from other candidates.
✨Tip Number 3
Highlight any previous experience you have with distributors and wholesalers. Building relationships is key in this role, so showcasing your ability to connect with clients will be beneficial.
✨Tip Number 4
Prepare for potential travel requirements by being flexible and showing your willingness to stay away from home when necessary. This demonstrates your commitment to the role and your adaptability to the company's needs.
We think you need these skills to ace Technical Support Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical skills, particularly in IT and electrical knowledge. Include any relevant experience with test and measurement equipment, as well as your ability to assist customers through screensharing.
Craft a Compelling Cover Letter: In your cover letter, emphasise your interpersonal skills and your experience in building relationships with customers. Mention your enthusiasm for working in a small team and your willingness to travel when necessary.
Showcase Relevant Experience: If you have worked with distributors or wholesalers before, make sure to detail this experience. Highlight specific examples of how you provided professional service and support to customers in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Skillframe Ltd
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of test and measurement equipment, as well as any relevant firmware and software. Be prepared to discuss specific tools and technologies you have experience with, as this will demonstrate your technical competence.
✨Demonstrate Strong Interpersonal Skills
Since the role involves guiding customers through their queries, it's essential to showcase your ability to communicate effectively. Practice explaining complex concepts in simple terms, and be ready to share examples of how you've successfully assisted customers in the past.
✨Prepare for Screensharing Scenarios
Given that screensharing is a key part of the job, consider preparing a mock session where you guide someone through a technical issue. This will help you feel more comfortable during the interview and show your potential employer that you can handle real-time problem-solving.
✨Highlight Your Relationship-Building Skills
The ability to build long-lasting relationships with customers is crucial. Be ready to discuss your previous experiences working with distributors and wholesalers, and provide examples of how you've maintained professional relationships in a customer service context.
